Open Positions

Current Positions AvailableDownload Job Application
Below is a list of the positions we are currently accepting applications for. You can review the details of each position by clicking on the relevant listing.

Please submit applications either via email to jsanders@hsbresort.com or via fax to 830.598.8920.

Executive Sous Chef

Position: Executive Sous Chef
Department: Yacht Club
Status: Full Time
Career Level: Management
Education Required: High School Diploma or GED
Relevant Work Experiencce: 4 years experience

Job Description:

Accountable for overall success of the daily kitchen operations.  Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions.  Works to continually improve guest and associate satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced.   Responsible for guiding and developing staff including direct reports.  Must ensure sanitation and food standards are achieved.

Key Responsibilities:

  • Supervises kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
  • Ensures hotel policies are administered fairly and consistently.
  • Recognizes superior quality products, presentations and flavor.
  • Ensures compliance with food handling and sanitation standards.
  • Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Participates in associate progressive discipline procedures.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Understands the impact of department’s operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
  • Assists the Executive Chef with menu development.
  • Assists Executive Chef with all kitchen operations.
  • Strives to improve service performance.
  • Performs all duties of kitchen managers and associates as necessary.
  • Empowers associates to provide excellent customer service.
  • Participates in the associate performance appraisal process, providing feedback as needed.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Demonstrates a positive example for guest relations.
  • Ensures associate recognition is taking place on all shifts.
  • Participates in an on-going associate recognition program.
  • Ensures associates maintain required food handling and sanitation certifications.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Calculates accurate theoretical and weighted food costs.
  • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
  • Assists Executive Chef with developing and coaching direct reports including completion of Leadership Performance Process (LPP).
  • Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartmental).
  • Leads shifts while personally preparing food items and executing requests based on required specifications.
  • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
  • Supervises and coordinates activities of cooks and workers engaged in food preparation.
  • Checks the quality of raw and cooked food products to ensure that standards are met.
  • Assists in determining how food should be presented and creates decorative food displays.
  • Maintain proper associate uniform standards and footwear which is slip and oil resistant, enclosed toe and heel.

Loss Prevention Officer

Position: Loss Prevention Officer
Department: Loss Prevention
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 3 to 5 years

Job Description:

Officers are dispatched from a centrally located office within the Resort on assigned patrols to look for actual or potential violations of resort standards regarding conduct, safety ordinances, county, state, federal, or municipal codes.  Officers are responsible for maintaining a safe and secure environment, maintaining the peach, and acting on actual violations of the aforementioned for the purposes or resolution.  Officers are responsible for all initial medical aid conta ts and act as first resonders assessing and rendering appropriate first aid and/or cardiopulmonary resuscitation, rescue breathing, or other life-saving technique, and if necessary and prudent, request the dispatch of additional Emergency Services Personnel, such as paramedics.

Key Responsibilities:

  • Maintains the objectives, policies and procedures laid out in the Horseshoe Bay Resort polices and procedures, training, materials, memorandums, directives, and corporate offices, as well as state and federal standards.
  • Ability to prioritize and organize work assignments.
  • Basic Life Support (CPR) certification.
  • First Aid certification.
  • Ability to communicate in English with guests, management, co-workers, and members of Law Enforcement and Emergency Services.
  • Must be computer literate and be able to use such programs as Microsoft Word and Excel.
  • Must have good written and communication skills.
  • Must have the ability to perform basic mathematical calculations.
  • Must have a valid, clear, and current Texas Driver’s License.
  • Must not be disqualified from being able to obtain a security license through the Private Security Bureau (Texas Department of Public Safety) as a non-commissioned security officer.

Engineer on Duty I

Position: Engineer on Duty I
Department: Engineering
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 to 5 years experience

Job Description:

To perform the job of (EOD) engineer on duty in a professional manner to assist Guest in the guestrooms and internal customers needs throughout the Resort.  Able to handle day-to day work challenges confidently and able to adjust to multiple demands, shifting priorities and evaluating critical guest rooms and Resort amenities  issues and make logical decisions to solve problems.

Key Responsibilities:

  • Guest Rooms – plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, air conditioners, cosmetic items, replacing electrical switches and outlets and programming TV’s.
  • Public Areas – plunging toilets, unclogging drains, repairing and/or adjusting all types of hardware, plumbing, electrical, HVAC equipment and cosmetic items.
  • Fire Alarm/Life Safety System – to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.  To have a working knowledge of fire sprinkler and emergency power systems.
  • Energy Conservation – to observe energy and utilities usage in the Resort and on the grounds.  To look for ways to conserve energy and report any ideas to the Engineering Management.
  • Tools – to clean, lubricate, protect and otherwise maintain all tools and equipment in the resort.  To see that all tools used are returned to the shop and secured in proper storage area.  To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
  • Emergencies – to be available for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the building and its systems during the emergency.  To act as quickly and responsibly as possible to return the building to its normal operating status.  To inform Engineering Management of any such emergencies.
  • Accident Prevention and Safety – to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others.  To continuously look for conditions which may endanger associates or guests of the resort and to take immediate action to correct any hazardous conditions found.
  • Records – to read, log, track and interpret readings from meters, gauges and other measuring units.  To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
  • Departmental Duties – to clean all engineering areas as directed by Engineering Management.  To work in a neat and efficient manner, keeping work areas clean and well organized.  To serve as otherwise directed or needed to help maintain the effective and efficient operation of the resort.  This assignment shall be at the discretion of Engineering Management or the resort Manager.
  • General – Complete all work assigned in a safe and professional manner.  Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order.  Follow up on any items that may be on back order.  Keep supervisor updated on assignments.  Provide training and technical advice to other engineers as needed or requested.

Valet / Bellman

Position: Valet / Bellman
Department: Transportation
Status: Part-time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: -

Job Description:

A valet park cars, give directions, manages traffic at the front drive, back up drivers, delivers luggage, and communicates well with guests.  Valet also encounter situations where they will need to be somewhat mechanically inclined: Like repairing bikes, fixing flats, and basic vehicle upkeep.  Valet personnel must understand the entire resort and give reliable information to guests.  They are knowledgeable of the local area and are willing to perform a multitude of small tasks for guests…shoe shine, room deliveries etc.

Key Responsibilities:

  • Assist guests with hotel check-in process including luggage assistance and valet parking
  • Cleaning and maintaining front entrance of Hotel and valet office
  • Coordinate and track all transportation (driver) movements
  • Responsible for billing procedures and proper handling of SMS reports
  • Maintain professional composure in high stress situations in order to make last minute changes
  • Access, input and retrieve information from department computer system
  • Exceptional communication skills, detail oriented, and ability to learn in  an ever changing work environment
  • Multi-tasking skills
  • Telephone etiquette
  • Maintain a constant awareness of resort amenity schedules and promotions
  • Assist and back up department any driving assignments

Beverage Cart Attendant

Position: Beverage Cart Attendant
Department: Golf Operations
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: -

Job Description:

Beverage Cart Attendant is responsible for driving beverage cart on golf courses selling snacks, soft drinks, beer, liquor and tobacco in a friendly and energetic manner.

Key Responsibilities:

  • Serve all guests in prompt and friendly manner.
  • Arrive on time, in uniform, prepared to work.
  • Handle all sales on course, including delivery of grill items ordered.
  • Stock and prepare cart each day – beer, wine, mixers, paper goods, fruit, premade sandwiches, tobacco, etc.
  • Count all alcohol taken out and all alcohol sold.
  • Collect payment information for each item sold.
  • Clean cart each evening. Empty trash. Wash and Shine.
  • Turn in balanced paperwork every evening.
  • Remove all trash from storage areas.
  • The employee must be TABC certified and knowledgeable about Texas laws regarding safe serving.
  • The employee must have valid Texas Driver’s License.
  • The employee must regularly lift and/or move up to 10 pounds.
  • The employee must frequently lift and/or move up to 50 pounds.
  • Must have neat and clean overall appearance.
  • Must be able to walk as a daily routine.
  • Must be able to ascend/descend stairs as a daily routine.
  • Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.
  • Must be able to comprehend reading materials.
  • Ability to work flexible hours.

Member Services

Position: Member Services
Department: Golf Operations
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

As a member of the member services team you will be responsible for tending to the members and their guests on a daily basis.  This will take place during their entire time on the property for that day.  

Key Responsibilities:

  • The opening staff is responsible for bringing carts from the barn to the parking lot in a sufficient number to provide for member and guest play until early afternoon. Carts must be clean and fully stocked before presenting to a member or resort guest.
  • Load golf clubs from vehicle to the golf cart. Be careful not to damage the vehicle or the golf clubs when loading the cart. Before leaving the member or guest, double check the cart to make sure all items are stocked as they should be: scorecard, pencil, towels, full sand bottles, ice, and water.
  • Anticipate the needs of the member or guest. Help them with directions, special needs, etc.
  • Take the used cart back to the cart barn. Remove all trash and dirty towels from the cart. Empty the cooler.
  • Thoroughly wash the cart with the power washer. Pay close attention to the wheel wells, floor mat and ‘glove’ compartments. Wipe down the cart.
  • Stock the cart with a scorecard, pencil, 2 towels and 2 full sand bottles. All carts should be stocked before plugging into the charger.
  • Make sure the cart is parked in its proper row and the charger plugged in.

Yacht Club Dining Room Attendant

Position: Yacht Club Dining Room Attendant
Department: Yacht Club
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

Maintains sanitation and cleanliness of the restaurant/bar and counter areas.  Also maintains adequate food items and service supplies and resets table in dining room.

Key Responsibilities:

  • Neat appearance with proper clean uniform.
  • Replenish and maintain adequate service supplies and utensils to include, but not limited
  • to:
    • China – proper plates in proper area
    • Glasses – water, ice tea, juice, sodas
    • Coffee mugs or cup and saucers
    • Silverware (cutlery)
  • Replenish and maintain adequate food items and beverages, to include, but not limited to:
    • Coffee
    • Juices
    • Maple syrup in warmer (breakfast)
    • Ice tea machine filled
    • Milk
    • Oatmeal and Cream of Wheat (breakfast)
    • Garnishes
    • Butter balls
    • Cereal boxes
    • Ice
    • Danish, muffins, biscuits and other breads (breakfast shift only)
    • Maintain all dressings and soups
  • Keep roll drawer filled, according to business
  • Lemon wedges and halves, according to business
  • Actively promote accident prevention by keeping all areas swept and clean, at all times.
  • Use wet floor signs.
  • All counters and shelves cleaned and polished daily.
  • All machines cleaned and sanitized to include, but not to be limited to:
    • Coffee machine
    • Orange juicer machine
    • Ice tea machine
    • Milk machine
  • All refrigerators and reach-ins cleaned.
  • All drains cleaned.
  • Heat strips and service window cleaned.
  • Floor swept and mopped on aisle, hot side and cold side.
  • Complete food store room requisition and store all items in their proper place.
  • Empty all trash cans.
  • Perform extra cleaning, as necessary, and as delegated by the lead utility person.
  • Perform all other duties, as directed by management.
  • Clean up all spills at once, being sure always to use wet floor sign when mopping.
  • Insure floors are mopped one half at a time, leaving a dry walking floor for associates to use.
  • Be certain to mix cleaning chemicals properly, always using the proper chemical for the proper job.
  • Be sure to practice proper lifting techniques in removing trash cans and other heavy objects. Seek help, if necessary. Learn to use equipment properly.

Yacht Club Bartender

Position: Yacht Club Bartender
Department: Yacht Club
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 to 3 years experience

Job Description:

The Yacht Club Bartender is to mix and serve alcoholic beverages using proper service execution, in accordance to the law.

Key Responsibilities:

  • Possess specific knowledge of house wines, beer and liquor selections, up selling where applicable; possess thorough menu knowledge
  • Taking a guest order you are required to perform direct communication with the client; along with proper service execution
  • Adhere to strict drink recipe portion, in regards to law, sanitation, and service excellence represent these standards
  • Requisition liquor and supplies needed; par list must be kept
  • Daily exchange of information is imperative between the Restaurant Manager and Assistant Restaurant Manager, as well as line level associates.
  • Pre-shifts with fellow staff and management
  • Complete daily shift operation report
  • Arrange bar with supplies and condiments to specifications
  • Arrange bottles and glasses to specification
  • Execution of steps of service and company standards
  • Follow labor schedule and work assignments

Lantana Host/Hostess

Position: Lantana Host/Hostess
Department: Lantana
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

To greet and seat guests in the restaurant using all the techniques and steps outlined in the service standards of Marriott hotels. To ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time. To set the tone of aggressive hospitality that will continue all through the restaurant, during the entire meal period. To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in a manner that is fair to all servers. To seat guest in a manner that every guest will receive the fastest and the most courteous service at all times.

Key Responsibilities:

  • Report to work in proper uniform and in accordance with the grooming standards required of all Marriott associates.
  • Follow all departmental rules and regulations, such as calls for coming in, red sticker policy, requesting time off, etc.
  • Comply with Marriott’s “clean as you go” policy.
  • Before leaving your work area, always check with your supervisor.
  • Follow host/ess opening and closing checklist thoroughly.
  • Maintain guest flow charts to track number of guests to each station and to track volume per hour.
  • Ensure that the entrance to the restaurant has someone there to greet guests at all times.
  • Ensure that the front of the restaurant is spotless at all times.
  • Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
  • Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
  • Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
  • Pitch in and help in service, whenever the need arises.
  • Have an excellent knowledge about the city and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.
  • Have an excellent knowledge about the wines and different items on the menu in order to be able to help guests, answer questions and offer suggestions.
  • Be thorough about the knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
  • Effectively check out all servers as they finish their shifts to make sure that all of the following are completed:
  • All tables completely set-up, check salt and pepper, sugar, etc.
  • All side work assigned is completed.
  • All carpeted areas in the station are clean and neatly swept.
  • All check issues are recounted and closed at the register or returned.
  • Check all associates for proper name tags, shoes, clean and proper uniforms, appearance.
  • Communicate all necessary information to incoming host/ess and supervisor and write down all messages in the host/ess communication log.
  • Conduct menu class and taste panels in conjunction with the supervisor/manager and the kitchen.
  • Relieve cashiers for their breaks.
  • Supervise service in the lounge as assigned by management.

Lantana Server

Position: Lantana Server
Department: Lantana
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

To greet and serve the guest in accordance with Horseshoe Bay Resort standards of beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and co-workers. Take pride in all facets of service, to include quality, appearance, cleanliness, for self and the dining room.

Key Responsibilities:

  • Follow all Horseshoe Bay Resort policies and procedures.
  • Comply with the “clean as you go” policy.
  • Report to work on time and in proper uniform.
  • Report to work complying with all appearance standards.
  • Be aware of work schedule.
  • Follow associate meal schedule.
  • Work as a TEAM.
  • Follow safety procedures and policies to ensure a safe working environment.
  • Honor all work-related requests made by a manager or supervisor, which may or may not be outside normal duties, to ensure guest satisfaction.
  • Check out with immediate supervisor before leaving the work area.
  • Check station assigned, prior to opening, for cleanliness of tables and chairs, proper setup of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.
  • Have necessary equipment to work with: tray, pen, bus towel, corkscrew, etc.
  • Do all necessary opening and closing side work, as per side work schedule.
  • Be aware of daily specials, soups, drinks and “86″ items.
  • Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know the use records.
  • Be able to handle station assigned to you. Remain on your station, unless serving a guest.
  • Be able to operate the point of sale equipment. No voids without supervisor’s written approval.
  • Follow procedures and policies for self-cashiering, to include responsibility for explaining over/short discrepancies, where applicable.
  • Follow procedures to take guest’s order; write legibly on check, order and pick up food as applicable.

Know proper beverage, liquor and wine service.

Yacht Club Pool/Grill Server

Position: Yacht Club Pool/Grill Server
Department: Yacht Club
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 to 3 years experience

Job Description:

As a Pool/Lakeside Restaurant Server you are required to take guest orders in the restaurant and the execution of service.  This includes the execution of service standards, guest satisfaction and maintaining food-service quality.  

Key Responsibilities:

  • Perform direct communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.
  • Pre-shifts with fellow staff and management for all restaurant operations
  • Follow labor schedule and work assignments
  • Properly set all tables and stations; follow appropriate set-up checklist; take guest orders
  • Serve all food and beverage items in a timely manner
  • Complete daily shift operation report
  • Communicate all special guest requests to kitchen
  • Detail every table and menu before each meal period
  • Assist with bussing tables
  • Must have understanding on how to read and execute a BEO form
  • Possess thorough food, wine/cocktail menu
  • Exercise a positive attitude and warm hospitality image
  • Must be TABC and Safe-Server certified

Housekeeping Supervisor

Position: Housekeeping Supervisor
Department: Housekeeping
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 to 5 years experience

Job Description:

The Housekeeping Supervisor is to be on hands with the day to day operations of the Housekeeping Department. This person has to be familiar with the scheduling, daily reports, daily operations, department and company policies and procedures for Resort/Waters Housekeeping and/or Hotel Housekeeping and must be able to carry out any duties necessary, whether it is administrative or actual housekeeping duties.

Key Responsibilities:

Administrative Duties

  •  Assist in Associate Scheduling
  • Assist in management of TimeSaver and/or submitting payroll
  • Verifying completion of daily work assignments
  • Opening of House
  • Shift Reports
  • Assist in weekly inventory/ordering of supplies
  • Keep Assistant Executive informed of any and all Associate needs
  • Maintain confidentiality
  • Knowledge and enforcement of policies and procedures
  • Work unsupervised
  • Make independent decisions

Operational Duties

  •  Be a good example and mentor to the QA’s and Hskp Associates that you are in charge of
  • Inventory control and organization
  • Ordering of all supplies for the Amenities
  • Making sure all areas of Amenities/Waters/Hotel are cleaned as scheduled
  • Cleaning as needed
  • Up keep of company vehicles (oil change, tire repair and cleaning) and equipment (take vacuums for repair)
  • Supply cost control
  • Reporting any Maintenance issues to amenities managers then follow up on repairs.
  • Monitoring Associates time each day to insure correct number of hours are worked
  • Communicating with Front Desk on Room Status, room discrepancies
  • Periodically run various reports e.g. Departures, Wait Status and communicate pertinent information to QA’s, to insure a smooth work flow.
  • QA all VIP rooms prior to releasing room to front desk for occupancy
  • QA as needed
  • Patrol all floors to insure good work flow, checking housekeepers times and encourage them to up their pace if they are lagging or compliment them on outstanding work if they are working ahead of pace.
  • Verify all room statuses with QA at the end of the shift and make sure all room statuses are correctly entered into the computer prior to the end of your shift.
  • Review any pertinent information, unresolved issues and/or guest request with the PM Supervisor prior to signing out for the day

Waters Attendant

Position: Waters Attendant
Department: Waters
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

This position is responsible for maintaining the cleanliness of all homes and sleeping areas in the condominiums; entry doors, interior and exterior balcony windows and outdoor furniture. Storage and maintenance of housekeeping carts and secure the equipment at the end of the day. Any additional responsibility of cleaning when necessary.

Key Responsibilities:

  • Cleaning the interior of condos in their entirety starting at the front door to the balcony
  • Sweeping patio/balconies of condos, cleaning balconies and balcony furniture, glass doors and door frames
  • Maintaining carts, inventory and equipment
  • Securing all property of Horseshoe Bay Resort and maintaining store rooms
  • Reporting damage from guests, missing inventory or damaged inventory/equipment

Market Attendant

Position: Market Attendant
Department: Retail
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

Provide excellent customer service in the Hotel Market / gift shop.  Be able to make gourmet coffee, handle cash and work POS system. 

Key Responsibilities:

  • Ensure proper welcoming and greeting of the guests
  • Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
  • Ability to work independently in an unsupervised position
  • Able to stand for long periods of time, approximately 8 hours per day.
  • Ability to absorb large amounts of information quickly: Service procedures, recipes, techniques, micros point of sales
  • Collect and process forms of payment

Registered Massage Therapist

Position: Registered Massage Therapist
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experiencce: 2 years experience in a similar role

Job Description:

The Massage therapist administers professional massage and body treatments to our guests.  They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean, and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Handle guests’ questions and concerns professionally and courteously
  • Provide accurate, appropriate, and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Nail Technician

Position: Nail Technician
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experiencce: 2 years experience in a similar role

Job Description:

The nail technician performs professional nail, hand and foot treatments.  They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish.  They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

Hair Stylist (On Call)

Position: Hair Stylist (On Call)
Department:
Status: On Call
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experiencce: 2 years experience in a similar role

Job Description:

The Hair Stylist performs professional salon services. They must possess a thorough knowledge of the hair, including a basic knowledge of coloring and hair cutting techniques.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional hair treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guest’s questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

Spa Attendant

Position: Spa Attendant
Department: Spa
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Spa and Fitness Center.  During times of high occupancy and heavy traffic this associate must be able to keep up with all areas and quietly and discretely as possible so as not to disturb any guests or members.

Key Responsibilities:

  • To  clean and maintain spa and fitness areas.
  • Provide friendly, efficient and accurate service.
  • Maintain a high Horseshoe Bay Resort standard guest experience in all spa and fitness areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members, and guests.
  • Work cooperatively with other departments.
  • Help with supply / inventory control.

Zumba Fitness Instructor

Position: Zumba Fitness Instructor
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 years experience

Job Description:

A Zumba Fitness Instructor is certified to lead classes, perform Personal Training sessions and private classes for members and guests. Must be knowledgeable of all fitness offerings at the spa and fitness center, hold current certifications and have previous experience. They must have exceptional knowledge of fitness and exercise, exercise safety, and nutrition. They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guest in the area of health and exercise including selling packages and individual sessions.

Must be certified and have the ability to teach Zumba.

Key Responsibilities:

  • Ensure that all HSBR standards are upheld in all fitness areas.
  • Be on time for your shift, prompt with each appointment and perform sessions with total focus on safety, attention and timeliness.
  • Provide consistent professional fitness class and personal training sessions in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and maintain fitness equipment.
  • Maintain a clean, well-organized and stocked fitness area.
  • Have complete knowledge and understanding of all fitness offerings while educating and training guests in these areas.
  • Communicate to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guest ensuring complete guest satisfaction.
  • Possess the ability to work without direct supervision.
  • Actively promote the spa & fitness center, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Regularly attend, participate in and support training and staff meetings for spa and fitness.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of fitness operation as requested

Lantana Bartender

Position: Lantana Bartender
Department: Lantana
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

To serve our guests in accordance with Marriott standards of food and beverage quality, presentation and sanitation, in a gracious and professional manner. To display aggressive hospitality and professionalism with guests, management and co-workers. To take pride in all facets of service, quality, appearance, cleanliness, for self and for area of responsibility. To serve our guests through the front bar and via servers in the service area.

Key Responsibilities:

  • Pick up bar bank and guest checks from prescribed area.
  • Assist bar attendant in setting up bar, unlocking liquor, icing, glassware, juices and garnishes.
  • Accept drink orders from servers in proper calling order to keep bar service at optimum level of service for our guests.
  • Red-line all drink orders, checking for correct prices. No drinks to be made without pre-rung guest check.
  • Total compliance with conditions as outlined in Beverage Service Personnel Work Agreement.
  • Follow proper procedures for guest handling, i.e., CIA lists, credit card procedures, house charges, cash transactions. Self-cashiering is a great responsibility, and you are responsible for your checks.
  • All cocktails are to be made in accordance with Marriott standard beverage recipes and/or Old Mr. Boston Guide, using the standard jigger at all times.
  • Be able to operate electronic cash register POS that is currently in use. No voids or deletions without prior management approval.
  • Check out with manager or supervisor or host/ess prior to leaving; complete tally sheets and deposit bank with same.
  • Day bartender will receive and check liquor against previous night’s requisitions. Any discrepancies with the receiving order will be brought to the attention of the beverage manager. Night bartender will requisition liquor in accordance with the posted par sheets.
  • At no time leave the bar area unless properly relieved by a manager, supervisor or another bartender.
  • Assist night bar attendant with mopping floors, emptying trash cans and general sanitation, to include speed rails, counters, melting ice in bins and wiping all stainless.
  • Have available the Marriott beverage recipes, beverage department standard operating procedures and sanitation checklist.
  • Check and have stock on credit card forms and register tape.
  • Night bartender will be responsible for bar security in area of responsibility.
  • Bartenders are never allowed to add gratuities to a check without approval of guest or management.
  • Perform any other duties as prescribed by beverage department management.

Culinary Supervisor

Position: Culinary Supervisor
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 to 3 years experience

Job Description:

Supervise and coordinate activities of cooks and workers.  Determine how food should be presented and create decorative food displays.  Ensure proper portion, arrangement, and food garnish to be served. Prepare special meals or substitute items.  Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.

Key Responsibilities:

  • Ensure the quality of the food items and notify manager if a product does not meet specifications.
  • Follow and ensure compliance with food safety and handling policies and procedures.
  • Prepare and cook food according to recipes, quality standards, presentation standards and food preparation checklist, establishing priority items.
  • Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Assist cooks and kitchen staff with various tasks as needed and provide cooks with needed items.
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Ensure employee compliance with company standards and policies and external regulations.
  • Serve as departmental role model or mentor by working alongside employees.

Yacht Club Public Area Attendant

Position: Yacht Club Public Area Attendant
Department: Yacht Club
Status: Part-time Sunday and Monday Only
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Yacht Club and reporting any Engineering problems to their supervisor or Manager. When there is no Pool Attendant on the Schedule take care of stocking pool towels and keeping pool area & restrooms clean. During times of high occupancy and heavy traffic this associate must be able to keep up with all areas as quietly and discretely as possible so as not to disturb any guest or members.

Key Responsibilities:

  • Maintain cleanliness of all restrooms, lobbies, and public hallways.
  • Maintain cleanliness of designated office areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Keep pool towels stocked and pool restrooms clean.
  • Keep all entry ways clean, inside and outside.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members and guests.
  • Work cooperatively with other departments.
  • Help with supply/inventory control.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months.

Yacht Club Cook

Position: Yacht Club Cook
Department: Food and Beverage
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station in the prep kitchen.  Prepares the complete line of lunch and/or dinner set up and establishes an adequate par for the set up.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Line Technician

Position: Line Technician
Department: Airport and Jet Center
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

Works all ground operations at the Jet Center including but not limited to towing and fueling all types of aircraft.

Key Responsibilities:

  • Fueling and all types of aircraft on a daily basis
  • Attach, disconnect and towing aircraft
  • Guides aircraft during arrivals and departures, using hand signals with wands
  • Place “Welcome Mat” at arriving/departing aircraft
  • Services aircraft with ground support equipment as needed:

-      AC/DC ground power unit for aircraft engine starts and power while on the ground

-      lavatory cart

  • Communicates with supervisors and customer service representatives via portable radios
  • Assists in providing aircraft with ice, coffee, catering, newspapers and other necessary services
  • General ground keeping and security:

-      weeding, picking up trash on ramp and hanger floors

-      keep lie shack in orderly manner

-      foreign object damage inspection

-      airport fence and gate security

  • Detailing vehicles, valet cars at airline arrivals and departures
  • Perform data entry as needed
  • Other duties may be assigned, as needed

Employment Standards:

  • Current unexpired TX drivers license
  • Communicate courteously with customers, line service and customer service representatives in person and over the phone
  • Ability to work one-to-one basis
  • 2 years experience in a similar role or related area preferred but not required.
  • High school diploma or equivalent
  • Always follow all Resort rules and policies
  • Must have neat and clean overall appearance.
  • Maintain proper associate uniform standards and footwear which is enclosed toe and heel.

Painter

Position: Painter
Department: Engineering
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 to 5 years experience

Job Description:

Horseshoe Bay Resort is seeking a painter/ assistant be  able to handle day-to day work load challenges confidently and able to adjust to multiple demands, shifting priorities and evaluating critical guest rooms and Resort amenities issues and make logical decisions to solve problems.

Key Responsibilities:

  • Apply paint to surfaces including canvas, walls, floors, doors, and cabinets.
  • Paint landscapes, portraits, and abstract art using oil-based paints or other kinds of paint.
  • Mix, match, and apply paint, varnish, shellac, enamel, and other finishes.
  • Scrape, sandpaper, prime, or seal surfaces prior to painting.
  • Clean walls to ensure proper adherence.
  • Cover surfaces with cloth or plastic to ensure protection.
  • Calculate amounts of required materials and estimate costs.
  • Fill cracks, holes, and joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives.
  • Erect scaffolding, movable and immovable staging and various rigging to gain access to difficult areas; moves furniture and equipment as necessary.
  • Remove fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
  • Apply several coats according to paint directions.
  • Tape off areas when needed.
  • Apply touch ups or second coats.
  • Remove paint splatters when finished.
  • Clean up all equipment, including brushes and spray guns.
  • Utilize spray guns for large jobs.
  • Work on ladders to reach high ceilings or walls.
  • The employee must regularly lift and/or move up to 10 pounds.
  • The employee must frequently lift and/or move up to 50 pounds.
  • The employee must occasionally lift and/or move up to 100 pounds.
  • Must have neat and clean overall appearance.
  • Must be able to walk and sit as a daily routine.
  • Must be able to ascend/descend stairs as a daily routine.
  • Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.
  • Must be able to comprehend reading materials, speak, read and write English.
  • Ability to work alone without supervision.
  • High School Certificate with emphasis in Technical Trades.
  • Must have and maintain a valid drivers license.
  • Must be able to interact with co-workers and have a sense of TEAM.

Executive Assistant

Position: Executive Assistant
Department: Airport and Jet Center
Status: Full Time
Career Level: Experienced
Education Required: Bachelor's Degree
Relevant Work Experiencce: 2 to 5 years experience

Job Description:

Provide high-level administrative support to the VP of Sales and Marketing by conducting research, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.

Key Responsibilities:

  • Responsible for all administrative functions of the VP’s office.
  • Establish appointment priorities or reschedules, or refuse appointments or invitations.
  • Make travel arrangements.
  • Summarize content of incoming materials, and locate and attach related documents to correspondence which require the attention of the GM.
  • Process all requests for gift certificates and donations.
  • Handle VIP requests from the Owners, Jetran, and VP of Sales and Marketing.
  • Handle details of a confidential nature.
  • Take and transcribe notes and dictation.
  • Read and route incoming mail.
  • Other administrative duties as assigned.
  • Proficient in Microsoft Office Suite software.
  • Skilled at Internet research.
  • Competent in use of all standard office equipment.
  • Notary public preferred.
  • Exceptional communication, organizational skills and detail orientation.
  • Must be able to reach top drawer of four-drawer cabinet.
  • Must have normal vision or corrective lenses.
  • Must be able to type 40 words per minute.
  • Must have neat and pleasant overall appearance.
  • Must be able to walk as a daily routine.
  • Must be able to communicate effectively with the general public.
  • Must be able to ascend/descend stairs as a daily routine.
  • Must be able to communicate and disseminate information accurately.
  • Must be able to comprehend reading materials.
  • Must be able to speak, read and write English.
  • Must be able to access, input and retrieve information from the computer, with particular proficiency in Microsoft Office applications (Word, Excel and Outlook).
  • Must have proven telephone skills.

Yacht Club Shipping and Receiving Clerk

Position: Yacht Club Shipping and Receiving Clerk
Department: Yacht Club
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years experience in hotel/resort shipping and receiving.

Job Description:

Verifies and keeps records on incoming and outgoing shipments arriving and departing the Yacht Club.  Prepares items for shipment, compares and identifies information and counts, weights or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders or other records.  The Shipping and Receiving Clerk determines methods of shipment, utilizing knowledge of shipping procedures, routes and rates, affixes shipping labels on packed cartons or stencils identifying shipping information on cartons.  Assembles containers insert items into containers using fillers and protective padding as needed.  The clerk affixes identifying information and shipping instructions onto containers being shipped. Post weights and shipping charges and affixes postage.  Notifying the proper department of received packages need to be picked up.  Store un-picked up packages in the proper storage area until the department can pick the package up as needed.  Have a representative of the receiving department sign the shipping log as a record of the pick-up.  Maintains an inventory of shipping materials and supplies.  May direct other in preparing outgoing and receiving shipments.

Key Responsibilities:

  • Verifies and keeps records on all incoming and outgoing packages.
  • Prepares items for shipment
  • Records and identifies information and counts of incoming and outgoing packages.
  • Verify information on all outgoing packages for shipment.
  • Prepares all packages for shipment.
  • Prepare shipping labels and affix to packages for outgoing shipping of packages.
  • Assemble containers as needed.
  • Notifies Departments when packages are received.
  • Maintaining an inventory of needed shipping supplies.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Mechanic

Position: Mechanic
Department: Agronomy
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 to 5 years experience

Job Description:

The Mechanic is a support position for the Golf Course and Grounds operational staffs and must work closely with the Agronomists and Grounds supervisory staff to meet their needs.  The Mechanic works closely with and/or independently of the Assistant Mechanic in the repair and maintenance of various gasoline and diesel powered golf course and grounds maintenance equipment. The Mechanic also helps to maintain a clean service area, maintenance building, preventive maintenance program and places safety procedures as a top priority.

Key Responsibilities:

  • Communicates any needs or problems relating to maintenance or repair of the equipment with the Agronomy Equipment Manager.
  • Inspect diagnose, adjust and repair mechanical defects/failures in various pieces golf course maintenance equipment on a regular basis.
  • Prioritize equipment repair and maintenance work.
  • Set up and modify equipment as needed.
  • Repair and adjust engines and cutting mechanisms on heavy or light mowing equipment.
  • Keep maintenance equipment serviced and inspected and perform related tasks as required.
  • Assist in maintaining an efficient inventory of high use parts, supplies, tires, hoses, filters, batteries, belts, fuels and lubricants required to maintain and operate the equipment.
  • Keep accurate and complete records of work orders, repairs and preventive maintenance performed, including labor hours, parts and supplies used.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

PM Public Area Attendant

Position: PM Public Area Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

The PM Public Area Attendant is responsible for maintaining the overall cleanliness of the hotel, during the evening hours.  This person is to be hands on with the day to day operations of the Housekeeping Department.  This is a vital Support Position to the overall daily operations of the Housekeeping Department.

Key Responsibilities:

  • Work unsupervised and independently
  • Follow written directions
  • Communicate well with PM Supervisor, Asst. Exec. Housekeeper and Executive Housekeeper
  • Cleaning of facilities following standard operating procedures
  • Maintaining equipment
  • Position requires decision making ability, initiative and sense of urgency.  These skills are required in order to address the daily items/issues which occur on a daily basis within the resort.
  • Previous resort cleaning experience preferred
  • Organizational and multi-tasking skills, helpful
  • High school diploma or equivalent, desired
  • High degree of problem solving abilities desired
  • Ability to get along well with others, to demonstrate flexibility and patience, to work as a member of a team.
  • Maintain a clean, safe and environmentally responsible work environment.
  • Professional demeanor in both mannerism and appearance
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
  • Speak, read and write English, preferred
  • If required to drive; must have good driving record, valid Texas drivers license and pass the pre-employment drug screening

Groundskeeper

Position: Groundskeeper
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

A Groundskeeper is the introductory level Grounds position and performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operate small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally work in an environment involving larger equipment like tractors, loaders and deck mowers.  A Groundskeeper will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Must posses a keen eye for detail and an ability to work with the supervisory staff.
  • Safely operate mowers, hedge trimmers, string trimmers, edgers, chain saws and small hand tools in performing job assignments.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Participate in landscape projects such as trimming shrubs, plants, and trees; installing plant materials; mulching; overseeding; greenhouse maintenance and seasonal activities, and any miscellaneous landscape related tasks identified by supervisory staff.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Gardener

Position: Gardener
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

A Gardner performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operates small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally works in an environment involving larger equipment like tractors, loaders and deck mowers.  A Gardner will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Abide by and follow all local ordinances, city, county, state and federal laws.
  • Be a “team player” and “team builder.”
  • Install and repair paths and walkways.
  • Assist with repairs to irrigation and drainage systems.
  • Assist in project work – including grading a soil base and laying sod.
  • Perform other duties and assignments to assist other departments or as directed by their supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Summit Rock Cook

Position: Summit Rock Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Banquet Chef

Position: Banquet Chef
Department: Banquets
Status: Full Time
Career Level: Experienced
Education Required: 2 year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
Relevant Work Experiencce: 4 years experience in the culinary, food and beverage, or related profession.

Job Description:

Exhibits culinary talents by personally performing tasks while leading the banquet food preparation staff and managing all food related catering functions.  Accountable for coordinating menus, purchasing, scheduling, food preparation and plating for catering events.  The individual is responsible for delivering a consistent, high quality product with an appetizing presentation.  Works to continually improve guest and associate satisfaction while maintaining the operating budget.  Must ensure sanitation and food standards are achieved.

Key Responsibilities:

  • Supervises banquet kitchen shift operations.
  • Ensures compliance with all Food & Beverage policies, standards and procedures.
  • Plans food quantities and plating requirements for all banquet functions.
  • Follows proper handling and right temperature of all food products.
  • Manages food quantities and plating requirements for all banquet functions.
  • Recognizes superior quality products, presentations and flavor.
  • Maintains food preparation handling and correct storage standards.
  • Communications production needs to key personnel.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Estimates daily Banquet Event Order production needs.
  • Empowers associates to provide excellent customer service.
  • Ensures associates are cross-trained to support successful daily operations.
  • Utilizes an “open door” policy to identify and address associate problems or concerns.
  • Ensures hotel policies are administered fairly and consistently.
  • Communicates regularly with associates to ensure performance expectations are clear.
  • Attends daily Banquet Event meetings to review culinary requirements.
  • Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
  • Trains associates in safety procedures.
  • Ensures associates understand expectations and parameters.
  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
  • Ensures disciplinary procedures and documentation support the Peer Review Process.
  • Manages to achieve or exceed budgeted goals.
  • Responds effectively to guest problems and complaints.
  • Conducts training when appropriate.
  • Supports procedures for food & beverage portion and waste controls.
  • Manages BEO process including menu development, pricing, tracking and ordering.
  • Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Pre-Cons, Staff, Forecast, Department and Intradepartment).
  • Leads shifts while personally preparing food items and executing requests based on required specifications.
  • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
  • Supervises and coordinates activities of cooks and workers engaged in food preparation.
  • Checks the quality of raw and cooked food products to ensure that standards are met.
  • Assists in determining how food should be presented and creates decorative food displays.
  • Maintain proper associate uniform standards and footwear which is slip and oil resistant, enclosed toe and heel.

Hotel Houseman

Position: Hotel Houseman
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

Ensure that Hotel Housekeepers are prepared with supplies and assistance throughout the day.  Maintain the cleanliness of the hotel hallways on each floor, associate hallway and laundry chute.

Key Responsibilities:

  • Keeping the entrances/hallways at guest elevators vacuumed and clean.
  • Responsible for keeping the credenzas’ in the hallways dusted and newspapers neatly stacked.
  • Cleaning vending areas
  • Maintaining store rooms well stocked, organized and cleaned.
  • Responsible for keeping landings cleaned, swept, and mopped.
  • Stripping spoiled linen from guest rooms upon checkout.
  • Notifying supervisor regarding the quantity of supplies.
  • Picking up trash and linen in hallways and discarding in the proper manner.
  • Responsible for keeping all guest room glassware and coffee mugs washed and stocked in closets.
  • Checking vacuum cleaners twice weekly and replace bags as needed.
  • Perform housekeeping duties if necessary.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Room Attendant

Position: Room Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

The Room Attendant is responsible for maintaining the overall cleanliness of the Resort/Hotel.  This person is to be hands on with the day to day operations of the Housekeeping Department.

Key Responsibilities:

  • Follow directions of Housekeeping Supervisor/Crew Leader/QA.
  • Maintain confidentiality.
  • Cleaning of facilities following standard operating procedures.
  • Communicating problems and needs to Housekeeping Supervisor.
  • Maintaining equipment.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Public Area Attendant

Position: Public Area Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Hotel and reporting any Engineering problems to their supervisor or Manager. When there is no Pool Attendant on the Schedule take care of stocking pool towels and keeping pool area & restrooms clean. During times of high occupancy and heavy traffic this associate must be able to keep up with all areas as quietly and discretely as possible so as not to disturb any guest or members.

Key Responsibilities:

  • Maintain cleanliness of all restrooms, lobbies, public hallways
  • Maintain cleanliness of designated office areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Keep pool towels stocked and pool restrooms clean
  • Keep all entry ways clean, inside and outside.
  • KeepBusinessCenter clean
  • Assist with guest rooms as needed.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members and guests.
  • Work cooperatively with other departments.
  • Help with supply/inventory control.
  • High school diploma or equivalent.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Reservation Sales Coordinator

Position: Reservation Sales Coordinator
Department: Sales
Status: Part-time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

To be accountable for the following aspects of the Reservations Sales day to day operations. To convert incoming calls to definite reservations in a timely and professional manner.  Books all activities for all social member/guest reservations. This is in accordance with the direction and goals that are determined by the Director of Reservation Sales and the management of Horseshoe Bay Resort.

Key Responsibilities:

  • Because of the fluctuating demands of the Resort’s operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.  All of which go to make up the essential functions of this job.
  • RepresentHorseshoeBay Resort in a professional manner to clients and potential clients at every opportunity.
  • Maintain proper lines of communication with all departments to ensure that all details are communicated.
  • Develop working knowledge of all departments, the Resort, and its amenities.
  • Develop working knowledge of the competition.
  • Properly convey rate and package information within approved limits to maximize and protect overall resort revenue yields.
  • Maintain a clean and organized workspace.
  • Responsible for answering all incoming inquiries and requests.
  • Responsible for booking all accommodations reservations
  • Essential and professional use of telephone service with use of proper telephone etiquette in regards to service industry.
  • Proper and precise tabulation of all reservation bookings and clerical needs thereof.
  • Take advanced activity reservations for all social member/guests. To include but not limited to golf, spa, dining, transportation and tennis.
  • Complete various correspondences when warranted.
  • Continuous training with the property management system and amenities reservations systems.
  • Maintain proper amenity reservation documents to ensure proper communication of amenity bookings and presentation of an accurate itinerary for each social member/guest.
  • Complete appropriate follow up phone calls to confirm amenity reservations.
  • Assist Group Reservation Coordinators with overflow work as deemed necessary.

Cap Rock Cook

Position: Cap Rock Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Banquet Houseman

Position: Banquet Houseman
Department: Banquets
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experiencce: -

Job Description:

Banquet Housemen are responsible for the execution of proper set-up of a banquet function, breakdown and resets, with minimal supervision.  Banquet Housemen may be called on to perform other banquet duties as needed.

Key Responsibilities:

  • Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference and are clean after every function
  • Knowledge of various types of equipment and set up styles used in meeting rooms
  • Must have understanding on how to read and execute a BEO form
  • Respond to guest needs as requested
  • May be asked to perform other banquet duties as needed
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas
  • Pre-shifts with fellow staff and supervisor for every function
  • Daily exchange of information is imperative between the Banquet Captain and Manager, as well as line level associates.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Steward

Position: Steward
Department: Stewarding
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experiencce: -

Job Description:

To clean, transport and store all china, glassware and silverware.  Maintain cleanliness in all kitchen areas and back dock.

Key Responsibilities:

  • Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area.
  • Break down trays, set up dish machine, wash dishware, and sort and store all clean china, glass and silver using proper procedures.
  • Empty trashcans and wash inside and outside.
  • Thoroughly clean dock area and dumpster.
  • Break down dish machine and clean inside and outside.
  • Clean all breakdown tables.
  • Clean tile walls and baseboards.
  • Clean freight /service elevator.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Senior Account Executive

Position: Senior Account Executive
Department: Sales and Marketing
Status: Full Time
Career Level: Experienced
Education Required: 2 year degree from an accredited university
Relevant Work Experiencce: 5 to 7 years experience

Job Description:

The Senior Account Executive is responsible for selling group overnight business.  The position is accountable for proactively soliciting and handling overnight group opportunities with significant revenue potential.  This individual works to develop, build and maintain long-term, value-based group customer relationships in order to achieve personal and team related revenue goals.  According to hotel need, the Senior Account Executive is assigned a sales territory (which can be vertical or geographical) along with assigned key accounts.  An important part role is to ensure business is turned over properly and in a timely fashion for proper service delivery.  A key responsibility is to drive customer loyalty by delivering service excellence throughout each customer experience and to provide service to our customers in order to grow the account on behalf of Horseshoe Bay Resort.

Key Responsibilities:

  • Create and Maintain Relationships with Clients – Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
  • Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
  • Selling or Influencing Others – Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
  • Proactive Selling – Taking action to go out and get clients and close sales.
  • Demonstrating Knowledge – Demonstrating knowledge of job-relevant issues, products, systems, and processes.
  • Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time.
  • Supporting Horseshoe Bay Resort’s Service and Relationship Strategy – Planning and contracting the customer’s program/event, managing the success of the program/event and measuring service effectiveness.
  • Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating Information Timely – Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  • Communicating with Supervisors, Peers, or Subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Improving Service – Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Communicating with Persons Outside Organization – Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Generating and Delivering Accurate and Timely Results – Generating and providing accurate and timely results in the form of reports, presentations, etc.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Cook

Position: Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Pastry Cook

Position: Pastry Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 4 years experience

Job Description:

Exhibits baking and decorating talents by personally performing tasks in preparing quality and consistent pastries for all areas.  Able to follow standard recipes and daily production. Must ensure sanitation and food standards are achieved

Key Responsibilities:

  • Knowledgeable on the fundamentals of pastry techniques and excellent plate presentations.
  • Ensure pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
  • Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
  • Sets a positive example for guest relations.
  • Establishes and maintains open, collaborative relationships with associates.
  • Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
  • Ensure we are properly working with supplies and manage inventories according to budget.
  • Strives to improve service performance.

Shipping and Receiving Clerk

Position: Shipping and Receiving Clerk
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 1 to 2 years experience in hotel/resort shipping and receiving.

Job Description:

Verifies and keeps records on incoming and outgoing shipments arriving and departing the Hotel.  Prepares items for shipment, compares and identifies information and counts, weights or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders or other records.  The Shipping and Receiving Clerk determines methods of shipment, utilizing knowledge of shipping procedures, routes and rates, affixes shipping labels on packed cartons or stencils identifying shipping information on cartons.  Assembles containers insert items into containers using fillers and protective padding as needed.  The clerk affixes identifying information and shipping instructions onto containers being shipped. Post weights and shipping charges and affixes postage.  Notifying the proper department of received packages need to be picked up.  Store un-picked up packages in the proper storage area until the department can pick the package up as needed.  Have a representative of the receiving department sign the shipping log as a record of the pick-up.  Maintains an inventory of shipping materials and supplies.  May direct other in preparing outgoing and receiving shipments.

Key Responsibilities:

  • Verifies and keeps records on all incoming and outgoing packages.
  • Prepares items for shipment
  • Records and identifies information and counts of incoming and outgoing packages.
  • Verify information on all outgoing packages for shipment.
  • Prepares all packages for shipment.
  • Prepares shipping labels and affix to packages for outgoing shipping of packages.
  • Assemble containers as needed.
  • Notifies Departments when packages are received.
  • Maintaining an inventory of needed shipping supplies.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Customer Service Representative

Position: Customer Service Representative
Department: Airport and Jet Center
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experiencce: 2 to 3 years experience

Job Description:

The Customer Service Representative is responsible for interacting with customers and filling their special order requests.  This person also enters information daily on several software systems.

Key Responsibilities:

  • Interacting with customers via phone, radio and customer service counter
  • Taking service orders to include concierge services including catering, fuel orders, ground transportation, lodging, and other special requests by the customer.
  • Ordering and maintaining administrative supplies, lobby refreshments including departing aircraft with coffee, ice, requested newspapers and catering
  • Operating the POS and TFBO software systems
  • Proficient at daily billing and daily close-out paperwork
  • Maintain and manage emails and other assigned administrative responsibilities
  • Clean and organize work areas
  • Assist line department with wing walking, chocking, safety and other requests as assigned

Greenskeeper

Position: Greenskeeper
Department: ​Agronomy
Status: 5 days per week and weekend assignments as scheduled
Career Level: Entry Level
Education Required:
Relevant Work Experiencce:

Job Description:

The Greenskeeper position is the introductory level golf course position and performs routine manual labor involved in golf course maintenance, does semi-skilled grounds construction and maintenance, operates small hand-powered equipment, rakes and shovels sand bunkers, may be assigned responsibility for the care and maintenance of several designated holes on the golf course and does related work as assigned.

Key Responsibilities:

  • Operates mowers and string trimmers in mowing and trimming greens, aprons, tees, around trees, fence lines, banks and hillsides; edges cart paths; edges, rakes and maintains sand bunkers.
  • Maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; and cleans flower beds.
  • Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failure to the mechanic or supervisor immediately.
  • Returns all equipment used by them to the designated location at the maintenance facility and cleans the maintenance areas.
  • Helps in project work; assists in the construction of new greens, tees and fairways, grades and prepares soil base, lays sod and seeds tees, greens and fairways.
  • May be asked to operate mowers or other light equipment.
  • Performs other duties as directed by his/her supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months.