Open Positions

Current Positions AvailableDownload Job Application
Below is a list of the positions we are currently accepting applications for. You can review the details of each position by clicking on the relevant listing.

Please submit applications either via email to jsanders@hsbresort.com or via fax to 830.598.8920.

Hotel In-Room Dining Server

Position: Hotel In-Room Dining Server
Department: Lantana Dining Room
Status: Full Time
Career Level: Entry Level - Must be 18 years of age
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Prompt and courteous delivery of all room service orders, maintains positive room service image through all areas of guest contact and through cleanliness of work areas.

 

Key Responsibilities:

  • Develop a complete knowledge of menus, use records, dish and glassware service and utilize that knowledge in the service of the guest.
  • Promote and practice aggressive hospitality.
  • Utilize suggestive selling techniques.
  • Learn and correctly use the Point of Sale equipment and follow procedures.
  • Complete all daily and weekly assigned side work.
  • Participate in daily line-up and menu classes.
  • Attend monthly and training meetings.
  • Practice and actively participate in team work.
  • Check corridors for trays when returning from delivering orders.
  • Clean and breakdown trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar and return them to room service area.
  • Insure oncoming shift has adequate supply of silverware, trays, napkins, condiments, sugar, salt and pepper, etc.
  • Legible writing.
  • Neat appearance, able to meet standards of appearance.
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
  • Outgoing personality.
  • Honesty and integrity.
  • Good physical health.
  • Ability to work well with others.
  • Organized, efficient and a fast worker
  • NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be project at all times.

Remote Executive Account Manager

Position: Remote Executive Account Manager
Department: Group Sales
Status: Full Time
Career Level: Experienced
Education Required: High school diploma or GED; 4+ years’ experience in the hotel sales.
Relevant Work Experience: AT least 4 years

Job Description:

The Executive Account Manager is responsible for managing accounts with F.I.T (Frequent Individual Travel) production and generation of group convention business RFP’s to turn over to a Sales Manager to close.  The position is accountable for proactively soliciting and handling overnight group opportunities with significant revenue potential.  This individual works to develop, build and maintain long-term, value-based F.I.T & group customer relationships in order to achieve personal and team related revenue goals.  According to hotel need, the Executive Sales Manager is assigned a sales territory (which can be vertical or geographical) along with assigned key accounts.  An important part role is to ensure business is turned over properly and in a timely fashion for proper service delivery.  A key responsibility is to drive customer loyalty by delivering service excellence throughout each customer experience and to provide service to our customers in order to grow the account on behalf of Horseshoe Bay Resort.

Key Responsibilities:

  • Works collaboratively with Strategic Accounts and Market Sales, Convention Bureaus, Conventions Centers and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.
  • Works collaboratively with off-property sales channels (e.g., Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers, industry organizations and network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops and manages relationships with key stakeholders, both internal and external.
  • Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
  • Develops and implements an effective sales plan.
  • Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
  • Identifies, qualifies and solicits new accounts with a focus on increasing business.
  • Strives to achieve personal and hotel revenue goals.
  • Closes the best opportunities for the hotel based on market conditions and hotel needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Maintains and grows business of existing accounts.
  • Identifies and develops new markets.
  • Designs, develops and sells creative catered events.
  • Manages group or interpersonal conflicts effectively.
  • Maintains customer, account and opportunity data in SFA.
  • Uses sales resources and administrative/support staff.
  • Conducts site inspections.
  • Creates contracts as required.
  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Provides accurate, complete and effective turnover to Event Management.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest complaints.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
  • Executes and supports Customer Service Standards and Horseshoe Bay Resort’s Brand Standards.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Horseshoe Bay Resort.
  • Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

P.R.T. (Perfect Room Team) Engineer

Position: P.R.T. (Perfect Room Team) Engineer
Department: Engineering
Status: Full time
Career Level: Skills must be in place. Experience in a hotel setting - entry.
Education Required: High School Diploma with emphasis on the technical trades
Relevant Work Experience: Skillset must be established.

Job Description:

A Perfect Room Team Associate is to perform preventative maintenance on all Guest Rooms, finding what are not perfect and correcting it before room is ever rented.

**Must have a valid, Texas Drivers License**

 

Key Responsibilities:

  • Perform routine preventative maintenance and repair of all electrical, plumbing, and mechanical equipment in the guestrooms,
  • Perform specific maintenance repairs or new construction as assigned by supervisor or on service requests.
  • Perform routine and preventative maintenance for carpentry and painting.
  • Perform general deep clean procedures for guestroom.  Polish furniture, change bedding, scrub flooring, wash windows.
  • To proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner.
  • Complies with the latest insurance, local, county, state, and federal government codes, laws and requirements.
  • Determine defects, troubleshoot malfunctions, and take necessary corrective action and record same following specific departmental procedures.
  • Document all work performed, parts needed and parts used on service requests.
  • Work in a two-person team with Perfect Room Team partner.
  • The team will be required to attend all training course provided.  The team should actively seek training to hone their skills and better the team.  Skill assessments will be monitored for advancement.

Irrigation Technician

Position: Irrigation Technician
Department: Landscape
Status: Full Time
Career Level: Experienced
Education Required: • High School diploma or equivalent General Education Degree (GED) is required. • College degree preferred.
Relevant Work Experience: • A minimum of one-year experience in grounds maintenance or irrigation installation, maintenance and repair is required.

Job Description:

The Irrigation Technician is responsible for the programming, operation, inspection, maintenance and repair of the irrigation and drainage systems as directed. In addition, the Irrigation Technician must also be able to perform all the requirements of the Greenskeeper or Groundskeeper and Equipment Operator positions as assigned and directed by the supervisor.

Key Responsibilities:

  • Because of the fluctuating demands of the Resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be involved in the application of irrigation to all irrigated areas as directed.
  • Hand-water or operate irrigation heads in dry areas needing additional water as necessary.
  • Advise supervisor of irrigation stations requiring time adjustments to maintain proper soil moisture.
  • Inspect the irrigation system daily for proper operation.
  • Repair all pipes, fittings, valves, wires, controllers and heads as needed.
  • Maintain parts and material inventory and submit purchase requests to the supervisor.
  • Perform all preventive maintenance on the irrigation and drainage systems.
  • Install additional irrigation or drainage as directed by the supervisor.
  • Report all malfunctions or failures to the supervisor immediately.
  • Clean and return all equipment and materials to their designated area upon completion of assignment on a daily basis.
  • Clean and maintain irrigation storage areas.
  • Assist in orientation and training of the Foreman on the operation and layout of the irrigation system including isolation valves, controllers, programming, piping, fittings, sprinkler heads, repairs, preventive maintenance, water transfer systems, water quality ponds, etc.

Lantana Restaurant Manager

Position: Lantana Restaurant Manager
Department: Food & Beverage
Status: Full time
Career Level: Experienced
Education Required: High school diploma or equivalent, required. Must be TABC certified.
Relevant Work Experience: 4 - 5 years restaurant experience.

Job Description:

Responsible for managing the daily opportunities required by strong leadership and the day-to-day operation of hotel outlets. This position is also ultimately responsible for the quality of service provided.

Key Responsibilities:

  • Supports and manages the hotel outlets while working closely with the Director of Food & Beverage and other hotel departments.
  • Responsible for short and long term planning of all outlets, including the Restaurant, Lounge and In Room Dining
  • Ensure effective hiring, training, development, promotion and continuous reinforcement
  • Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
  • Full understanding of Associate engagement
  • Develop and implement creative strategies for revenue enhancement and cost containment
  • Develop and recommend the budget, marketing plans and objectives. Manage within those approved plans
  • Plan, coordinate & manage special events and holiday functions
  • Ability to take the initiative to run the outlets as a free standing entity
  • Maintain a clean, safe and environmentally responsible work environment
  • Must have a high regard for personal appearance and hygiene. Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.

Prep Cook

Position: Prep Cook
Department: Lantana
Status: Full Time
Career Level:
Education Required: High School Diploma or GED
Relevant Work Experience:

Job Description:

Responsible for the safe handling and prepping of basic food components each day.  Ensures that all new product is stored and organized correctly following FIFO.  Assist cooks 1,2, and 3 in any prep and report to them where prepped items are stored.

Key Responsibilities:

  • Places sanitizer solution at each station
  • Completes A.M. checklist
  • Organizes and stores all new product correctly
  • Completes daily prep list
  • Ensure everything is properly wrapped, labeled, dated, stored and cleaned.
  • Complete safety training and certifications
  • Basic oral and written communication skills and able to follow instructions
  • Must have the physical strength, stamina and agility to perform the assigned duties to include lift and or move objects up to 50 pounds
  • Maintain a clean, safe and environmentally responsible work environment

Yacht Club Hostess

Position: Yacht Club Hostess
Department: Yacht Club
Status: Full time
Career Level: Entry
Education Required:
Relevant Work Experience: TABC & Serv Safe certifications are preferred, but not required.

Job Description:

As YC Host/Hostess it is your primary responsibility to take reservations and conduct confirmation calls; as well as, greet, escort and seat guests as necessary.

Key Responsibilities:

Take reservations and conduct confirmation calls

Greet, escort and seat guests as necessary

Communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.

Pre-shifts with fellow staff and management for all restaurant operations

Follow labor schedule and work assignments

Demonstrate knowledge of all daily events, times and locations

Participate in daily line up/staff meetings

Must have understanding on how to read and execute a BEO form

Possess thorough food, wine/cocktail menu

Exercise a positive attitude and warm hospitality image

Laundry Driver

Position: Laundry Driver
Department: Housekeeping/Laundry
Status: Full time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: 1 year

Job Description:

Laundry Driver and Delivery Assistant are responsible for the circulation of all Resort linen; picking up soiled linen for processing at the hotel laundry and delivery of clean linen from the hotel laundry back to the amenities. Keeping up with all delivery tickets, making sure all tickets are signed by each amenity. Maintaining the delivery vehicle. Communicating all pertinent information to Laundry Supervisor; business levels at amenities, urgent linen needs for amenities, linen abuse and any complaints regarding linens by any of the amenities.

Key Responsibilities:

Maintain delivery route schedule daily

Know the needs of each Amenity.

Help maintain inventory controls.

Tracking deliveries by maintaining delivery tickets and logs.

Inspect delivery vehicle daily for any damage or problems.

Check fluid levels of delivery vehicle weekly and advise Laundry Supervisor of routine maintenance needing to be preformed.

Report and help resolve customer (amenities) complaints.

Work cooperatively with other departments.

Work in Laundry as needed.

Whitewater Attendant

Position: Whitewater Attendant
Department: Activities
Status: Part Time
Career Level: Entry
Education Required: High school diploma or equivalent, required. Must be TABC certified.
Relevant Work Experience: Must be 18 years of age or older. 1 - 2 years experience. Must read, write and speak English

Job Description:

The Whitewater Attendant is mainly responsible for the Whitewater activities center, golf putting course, recreation equipment and bike rentals at Whitewater. To greet, accommodate and facilitate a high Horseshoe Bay Resort standard guest check-in and check-out of Whitewater and managing equipment rentals by providing friendly, efficient and accurate service. To maximize putting bookings and retail sales while creating and accommodating the guests’ a Horseshoe Bay Resort experience.

Key Responsibilities:

  • Answers the phone
  • Sells merchandise
  • Makes reservations for putting
  • Assists with beverage inventories and ordering supplies
  • Assists with putting groups
  • Cleans and maintains Arcade Games
  • Responsible for keeping ActivityCenter, Whitewater Patio and bicycles clean and maintained at all times.
  • Responsible for keeping all ActivityCenter games clean and operable at all times; otherwise “Out of Order” signs properly noticeable. Notify manager when games need repair.
  • Professional demeanor in both mannerism and appearance.

Activities/Kid’s Club Supervisor

Position: Activities/Kid’s Club Supervisor
Department: Activities
Status: Full time
Career Level: Experienced
Education Required: High school diploma or equivalent, required. Must be TABC certified.
Relevant Work Experience: 2 - 3

Job Description:

To supervise Activities staff to ensure that they are adhering to all resort and hotel policies, procedures, regulations and standards while striving towards total member/guest satisfaction. To ensure that Activities operations are working in a professional manner at all times.

 

Will perform Activities Program attendant responsibilities and duties when assigned and assume Activities/Whitewater Activity Center & Putting Manager duties when needed.

 

To train Activities attendants on a daily basis and to ensure correct and smoothly-operating departments (Activities & Kids’ Club) and assist the Activities/Kids’ Club Manager in all areas.

 

Key Responsibilities:

  • Responsible for the efficient and professional running of the Activities and Kids’ Club programs.
  • Ensure all resort members/guests requests and satisfaction are of utmost importance.
  • Deal with resort members/guests problems, complaints immediately by consulting with Activities/Kids’ Club/Whitewater Manager.
  • Lead by setting a superior example in carrying out all responsibilities and duties.
  • Provide “Above and Beyond” hospitality towards all resort members/guests.
  • Be highly familiar and adhere to all Marriott and Horseshoe Bay Resort policies, procedures and standards.
  • Assist all associates with questions, problems which might occur.
  • Create a productive and positive atmosphere at all times; have a good relationship with all associates and all departments.
  • Ensure all associates are very familiar with all aspects and areas of the Resort. Activities program attendants are considered outside concierge’s.
  • Be a problem seeker and solver.
  • Ensure that work area is always clean, neat and organized.
  • Ensure Marina and Yacht Club activity areas are always clean, neat, organized and stocked properly with all necessary supplies.
  • Plan meetings daily, weekly & monthly.
  • Ensure associates are aware of daily duties and responsibilities.
  • Constantly ensure daily resort member/guests charges are accurate and member and/or room numbers are confirmed on Daily Room List. Coach and counsel staff when appropriate.
  • Ensure that all supplies for Activities and Kids’ Club programs are well maintained and notify Purchasing Supervisor when needed.
  • Ensure all necessary equipment is working properly. Notify manager of any problems immediately.
  • Be prepared to work any shift when needed.
  • Notify Manager or Maintenance of any issues in responsible areas or Resort wide when noticed.
  • Notify Manager or IT of any issues in responsible areas or Resort wide when noticed.
  • Determine weekly schedule, adjust according to occupancy & budget and discuss with manager.
  • Ensure all staff attend Orientation.
  • Ensure all staff are aware of schedules and confirm schedules.
  • Ensure staff are at appropriate scheduled Activities events in a timely manner.
  • Periodically audit the Whitewater Activity Center & Putting checklists to ensure staff are completing.
  • Ensure the Activity SOPs are current.
  • Work together with staff on continuous training to always improve work skills.
  • Know how to hire, train and develop staff.
  • Continuously research new ideas, programs, etc.
  • Work with Events on groups/events to ensure all necessary information is received in order to accurately give childcare quotes.
  • Work with Events to ensure that all rooms, equipment and supplies necessary for scheduled groups/events are accurately prepared for and supplied.

Yacht Club Pool/Lakeside Grill Bartender

Position: Yacht Club Pool/Lakeside Grill Bartender
Department: Food & Beverage
Status: Full time & part time
Career Level: Bartending experience is a plus
Education Required: High school diploma or equivalent, required. Must be TABC certified. Must be Safe serve certified.
Relevant Work Experience: 2 -3 years. MUST be 21 years of age or older.

Job Description:

The Pool/Lakeside Restaurant Bartender is to mix and serve alcoholic beverages using proper service execution, in accordance to the law.

Key Responsibilities:

  • Possess specific knowledge of house wines, beer and liquor selections, up selling where applicable; possess thorough menu knowledge
  • Taking a guest order you are required to perform direct communication with the client; along with proper service execution
  • Adhere to strict drink recipe portion, in regards to law, sanitation, and service excellence represent these standards
  • Requisition liquor and supplies needed; par list must be kept
  • Daily exchange of information is imperative between the Restaurant Manager and Assistant Restaurant Manager, as well as line level associates.
  • Pre-shifts with fellow staff and management
  • Complete daily shift operation report
  • Arrange bar with supplies and condiments to specifications
  • Arrange bottles and glasses to specification
  • Execution of steps of service and company standards
  • Follow labor schedule and work assignments

Yacht Club Pool/Lakeside Grill Hostess

Position: Yacht Club Pool/Lakeside Grill Hostess
Department: Food & Beverage
Status: Full time & part time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required. TABC and Safe-serve certified preferred
Relevant Work Experience: None required, but experience is preferred.

Job Description:

As a Pool/Lakeside Restaurant Host/Hostess it is your primary responsibility to take reservations and conduct confirmation calls; as well as, greet, escort and seat guests as necessary.

Key Responsibilities:

  • Take reservations and conduct confirmation calls
  • Greet, escort and seat guests as necessary
  • Communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.
  • Pre-shifts with fellow staff and management for all restaurant operations
  • Follow labor schedule and work assignments
  • Demonstrate knowledge of all daily events, times and locations
  • Participate in daily line up/staff meetings
  • Must have understanding on how to read and execute a BEO form
  • Possess thorough food, wine/cocktail menu knowledge
  • Exercise a positive attitude and warm hospitality image

Yacht Club Pool/Lakeside Grill Dining Room Assistant

Position: Yacht Club Pool/Lakeside Grill Dining Room Assistant
Department: Food & Beverage
Status: Full time & part time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent
Relevant Work Experience: None required, but experience is preferred.

Job Description:

Maintains sanitation and cleanliness of the restaurant/bar and counter areas.  Also maintains adequate food items and service supplies and resets table in dining room.

Key Responsibilities:

  • Neat appearance with proper clean uniform.
  • Replenish and maintain adequate service supplies and utensils to include, but not limited
  • to:
    • China – proper plates in proper area
    • Glasses – water, ice tea, juice, sodas
    • Coffee mugs or cup and saucers
    • Silverware (cutlery)
  • Replenish and maintain adequate food items and beverages, to include, but not limited to:
    • Coffee
    • Juices
    • Maple syrup in warmer (breakfast)
    • Ice tea machine filled
    • Milk
    • Oatmeal and Cream of Wheat (breakfast)
    • Garnishes
    • Butter balls
    • Cereal boxes
    • Ice
    • Danish, muffins, biscuits and other breads (breakfast shift only)
    • Maintain all dressings and soups
  • M. Keep roll drawer filled, according to business
  • M. Lemon wedges and halves, according to business
  • Actively promote accident prevention by keeping all areas swept and clean, at all times.
  • Use wet floor signs.
  • All counters and shelves cleaned and polished daily.
  • All machines cleaned and sanitized to include, but not to be limited to:
    • Coffee machine
    • Orange juicer machine
    • Ice tea machine
    • Milk machine
  • All refrigerators and reach-ins cleaned.
  • All drains cleaned.
  • Heat strips and service window cleaned.
  • Floor swept and mopped on aisle, hot side and cold side.
  • Complete food store room requisition and store all items in their proper place.
  • Empty all trash cans.
  • Perform extra cleaning, as necessary, and as delegated by the lead utility person.
  • Perform all other duties, as directed by management.
  • Clean up all spills at once, being sure always to use wet floor sign when mopping.
  • Insure floors are mopped one half at a time, leaving a dry walking floor for associates to use.
  • Be certain to mix cleaning chemicals properly, always using the proper chemical for the proper job.
  • Be sure to practice proper lifting techniques in removing trash cans and other heavy objects. Seek help, if necessary. Learn to use equipment properly.
  • Be aware of heat and steam in dish machine area so as to avoid possible burns.

Marina Boat Driver

Position: Marina Boat Driver
Department: Marina
Status: Seasonal
Career Level: Entry
Education Required: High School Diploma or G.E.D equivalent. Must hold a current Boaters Safety Certification. Must be CPR certified and first responder certified
Relevant Work Experience: Many years boat driving experience

Job Description:

Marina Boat Driver is responsible for the marina ship store water craft rentals, valet service, safely driving all water craft, assisting hut personnel and cleaning and maintaining water sport equipment; plus any other duties assigned by the Marina Fleet Manager.  Boat Drivers greet and assist members/guests while maintaining a friendly disposition and facilitating a high Horseshoe Bay Resort standard to maximize water craft rentals and retail sales while creating and enhancing the guests’ lake experience.

Key Responsibilities:

  • Greet/assist members and guests
  • Manage open/close procedures on a daily basis
  • Maintain cleanliness and organization of all rental fleet
  • Assist members with gas, valet service and any special requests
  • Maintain professional composure in high stress environment
  • Assist hut personnel with wave runner duties including but not limited to wave runner launch and return and gas & oil checks
  • Demonstrate boat and wave runner driving capabilities

Marina Concierge

Position: Marina Concierge
Department: Marina
Status: Seasonal
Career Level: Entry
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: Entry level position.

Job Description:

Marina Hut Hostess mainly works outdoors and is responsible for greeting and assisting members while maintaining a friendly disposition.  Other responsibilities are to include scheduling rentals, detailing wave runners and phone skills; plus any other duties assigned by the Concierge Supervisor.

Key Responsibilities:

  • Answer phones
  • Greet/assist members and guests
  • Enter reservations in Springer Miller system
  • Organization of rental hut area
  • Manage open/close procedures on a daily basis
  • Detail wave runners
  • Manage maintenance log for wave runners
  • Assist dock hands with gas dock/valet service/member special requests
  • Must be able to lift 45 pounds

HVAC Engineer on Duty

Position: HVAC Engineer on Duty
Department: Engineering
Status: Full Time
Career Level: Experienced
Education Required: EPA Universal Certified;• High School Certificate with emphasis in Technical Trades.
Relevant Work Experience:

Job Description:

Horseshoe Bay Resort is seeking an HVAC Technician who is EPA Universal Certified and able to assist Guest in the guest rooms, and internal customers’ needs throughout the Resort. Able to handle day-to day work load challenges confidently and able to adjust to multiple demands, shifting priorities and evaluating critical guest rooms and Resort amenities issues and make logical decisions to solve problems.

Key Responsibilities:

  • This position requires the HVAC Technician to be EPA Universal Certified. The Technician must proficient and have above average skills the following categories: HVAC, Electrical, Mechanical, Plumbing, Pneumatic/Electronic Systems & Controls, Carpentry, Kitchen Equipment, Vehicles, Energy Conservation or General Building Operations.
  • To keep all equipment in good repair with a minimum of downtime by providing day to day maintenance of the Resort, under the direction of Engineering Management.
  • To continually support and improve engineering services that effectively address problems affecting both guests and associates.
  • To participate in training and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own.
  • To be an independent mechanic, able to analyze problems and to formulate plans to get work done quickly including procurement of materials, parts, etc., and necessary scheduling arrangements with a high degree of quality.
  • Language Skills: Ability to read and interpret documents such as safety rules and information (i.e., Lockout Tagout, MSDS). Ability to write routine reports, keep logs and correspondence.
  • Horseshoe Bay Resort functions 7 days a week, 24 hours a day. All associates must realize it may be necessary to move from their accustomed shifts as business demands. In addition, it is understood that business determines the amount of hours to be worked, and some weeks may be scheduled at less than 40 hours, while other weeks are more than 40 hours.

Banquet Server

Position: Banquet Server
Department: Banquets
Status: Part-time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: At least 6 months

Job Description:

Banquet Servers are responsible for the execution of proper service of a banquet function, breakdown and resets.

Key Responsibilities:

  • Take and execute direction from Banquet Captains
  • Pre-shifts with Banquet Captain and Banquet Servers for every function
  • Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference
  • Demonstrate knowledge of all banquet set-up procedures
  • Must have understanding on how to read and execute a BEO form
  • Make sure all meeting rooms are set accordingly to BEO’s and are clean and tidy at all times.
  • Execution of steps of service and company standards
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas, for organization and cleanliness

Front Desk Supervisor

Position: Front Desk Supervisor
Department: Front Office
Status: Full-Time
Career Level: Experienced
Education Required: High School Diploma or G.E.D equivalent
Relevant Work Experience:

Job Description:

This position will supervise the front desk, always striving towards total guest satisfaction.  Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.  Ensure that front desk operations are working in a professional manner at all times.

Key Responsibilities:

  • Responsible for the efficient and professional running of the front desk, including relationships with other departments.
  • Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
  • Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
  • Be prepared to perform all front desk functions, including AYS, Concierge and guest relations.
  • Lead by example: Provide a gracious and aggressive hospitality towards all customers.  Be highly familiar and adhere to all policies, procedures and standard.
  • Assist all associates with questions and problems which might occur.
  • During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers.
  • Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
  • Act empowered and empower your associates to provide excellent service.
  • Be a problem seeker and solver.
  • Ensure that work is area is always clean, neat and organized.
  • Plan meetings on a monthly basis and conduct them.
  • Constantly audit all desk work for accuracy and consistency.  Coach and counsel staff when appropriate.
  • Ensure that all supplies are well maintained.
  • Bank out cashiers at the end of each shift.
  • Review discrepant rooms regularly
  • Ensure that all VIP guests are identified, recognized, pre-blocked and special treatment is brought to the room.
  • Determine weekly schedule, adjust according to business demands.
  • Review the credit report and take the appropriate action to resolve all problems.
  • Ensure that O-status and H-status do not carry any unusual outstanding balances.
  • Complete work or special projects as assigned and make sure to meet due dates.
  • Work together with staff on the same level, train and retrain on aggressive hospitality skills, technical skills and communication skills.
  • Know how to hire, train and develop staff.
  • Have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments.
  • Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
  • Be able to work according to a budget, keep constant eye on staffing level and control costs as much as you can.
  • Use your PMS password with discretion; always log off terminal when not working.  Control that all associates are also doing that.
  • Maintain safety by adhering to safety policies; be responsible to report all accidents immediately.  Support all safety programs.  Ensure that proper safety instructions are given before operating any equipment.

Esthetician (On Call)

Position: Esthetician (On Call)
Department: Spa
Status: On Call
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The Esthetician administers professional facials and waxing services to our guests.  They must posses a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, posses excellent cleanliness and sanitation skills and be willing to train in our spa’s specific facial treatment offerings.  They must posses excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests.  They must hold and maintain a current state license.

Key Responsibilities:

 

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Ensure appropriate time allotted for the service.
  • Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Activities Attendant

Position: Activities Attendant
Department: Activities
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To provide young guests and their families fun filled activities which exercise the imagination as well as the body.  To execute daily activities and supervise guests and members kids in Kids’ Club while striving toward total member/ guest satisfaction. To be at all scheduled activities and Kids’ Club reservations on time with all necessary materials and equipment.

Key Responsibilities:

  • Responsible for the efficient and professional implementation of the Kids’ Club and Activities programs.
  • Be knowledgeable of the entire activity guide and capable of answering guest’s questions about activities and Kids Club including prices, times, locations, etc.
  • Keep Kids’ Club, Activity Closets and Live Oak Lawn presentable at all times.
  • Assist with activities and care of group children when requested.
  • Address resort member/resort guests problems and complaints immediately by consulting with Activities /Kids’ Club Manager or Supervisor and in absence contact Hotel Front Desk Manager.
  • Order and pick up lunch/ dinner meals from Lantana for Kids’ Club/ Kids’ Night Out on time.
  • Create a productive and positive atmosphere at all times; have a good relationship with all associates and all departments.
  • Be very familiar with all aspects and areas of the Resort and nearby areas. Be able to make recommendations for restaurants, shopping, etc. when asked by guests.
  • Ensure that work area is always clean, neat and organized.
  • Provide a positively memorable experience to all Kids’ Club guests by implementing themed day arts and crafts, games, and activities.
  • Attend meetings daily, weekly, and monthly.
  • Always be aware of daily duties and responsibilities
  • Ensure that members and guests are being charged correctly for activities/ Kids Club and keep track of money when necessary.
  • Ensure that all supplies for Kids’ Club and Activities programs are well maintained and notify supervisor when needed.
  • Ensure all necessary equipment is working properly. Notify manager of any problems immediately.
  • Be available and prepared to work a flexible schedule including morning, afternoon, evening, and weekend shifts, as well as holidays. Be prepared to be switched between working Kids Club/ Kids Night Out and activities if necessary.

Line Technician

Position: Line Technician
Department: Airport and Jet Center
Status: Full Time and Part Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Works all ground operations at the Jet Center including but not limited to towing and fueling all types of aircraft.

Key Responsibilities:

  • Fueling and all types of aircraft on a daily basis
  • Attach, disconnect and towing aircraft
  • Guides aircraft during arrivals and departures, using hand signals with wands
  • Place “Welcome Mat” at arriving/departing aircraft
  • Services aircraft with ground support equipment as needed:

-      AC/DC ground power unit for aircraft engine starts and power while on the ground

-      lavatory cart

  • Communicates with supervisors and customer service representatives via portable radios
  • Assists in providing aircraft with ice, coffee, catering, newspapers and other necessary services
  • General ground keeping and security:

-      weeding, picking up trash on ramp and hanger floors

-      keep lie shack in orderly manner

-      foreign object damage inspection

-      airport fence and gate security

  • Detailing vehicles, valet cars at airline arrivals and departures
  • Perform data entry as needed
  • Other duties may be assigned, as needed

Employment Standards:

  • Current unexpired TX drivers license
  • Communicate courteously with customers, line service and customer service representatives in person and over the phone
  • Ability to work one-to-one basis
  • 2 years experience in a similar role or related area preferred but not required.
  • High school diploma or equivalent
  • Always follow all Resort rules and policies
  • Must have neat and clean overall appearance.
  • Maintain proper associate uniform standards and footwear which is enclosed toe and heel.

Waters Attendant

Position: Waters Attendant
Department: Waters
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

This position is responsible for maintaining the cleanliness of all homes and sleeping areas in the condominiums; entry doors, interior and exterior balcony windows and outdoor furniture. Storage and maintenance of housekeeping carts and secure the equipment at the end of the day. Any additional responsibility of cleaning when necessary.

Key Responsibilities:

  • Cleaning the interior of condos in their entirety starting at the front door to the balcony
  • Sweeping patio/balconies of condos, cleaning balconies and balcony furniture, glass doors and door frames
  • Maintaining carts, inventory and equipment
  • Securing all property of Horseshoe Bay Resort and maintaining store rooms
  • Reporting damage from guests, missing inventory or damaged inventory/equipment

Yacht Club Pool/Lakeside Grill Server

Position: Yacht Club Pool/Lakeside Grill Server
Department: Yacht Club
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 3 years experience

Job Description:

As a Pool/Lakeside Restaurant Server you are required to take guest orders in the restaurant and the execution of service.  This includes the execution of service standards, guest satisfaction and maintaining food-service quality.  

Key Responsibilities:

  • Perform direct communication/hospitality procedures with all guests daily.  Your interactions are very important and communication is vital.
  • Pre-shifts with fellow staff and management for all restaurant operations
  • Follow labor schedule and work assignments
  • Properly set all tables and stations; follow appropriate set-up checklist; take guest orders
  • Serve all food and beverage items in a timely manner
  • Complete daily shift operation report
  • Communicate all special guest requests to kitchen
  • Detail every table and menu before each meal period
  • Assist with bussing tables
  • Must have understanding on how to read and execute a BEO form
  • Possess thorough food, wine/cocktail menu
  • Exercise a positive attitude and warm hospitality image
  • Must be TABC and Safe-Server certified

Dockhand

Position: Dockhand
Department: Marina
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

Marina Dock Hand is mainly responsible for the marina ship store rentals, day/gas dock and slips, jet dock, yacht club dock, valet service, safely driving all water craft, and assisting hut personnel and cleaning and maintaining water sport equipment, docks and slips; plus any other duties assigned by the Lead Dock Hand or Marina Manager.  Dock Hands are to greet, assist members/guests while maintaining a friendly disposition and accommodate and facilitate a high Horseshoe Bay Resort standard to maximize water craft rentals and retail sales while creating and accommodating the guests’ lake experience.

Key Responsibilities:

  • Greet/assist members and guests
  • Manage open/close procedures on a daily basis
  • Maintain cleanliness and organization of all rental fleet, docks and slips
  • Assist members with gas, valet service and any special requests
  • Maintain professional composure in high stress environment
  • Assist hut personnel with wave runner duties including but not limited to wave runner launch and return and gas and oil checks
  • Demonstrate boat and wave runner driving capabilities

Engineer on Duty I

Position: Engineer on Duty I
Department: Engineering
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 5 years experience

Job Description:

To perform the job of (EOD) engineer on duty in a professional manner to assist Guest in the guestrooms and internal customers needs throughout the Resort.  Able to handle day-to day work challenges confidently and able to adjust to multiple demands, shifting priorities and evaluating critical guest rooms and Resort amenities  issues and make logical decisions to solve problems.

Key Responsibilities:

  • Guest Rooms – plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, air conditioners, cosmetic items, replacing electrical switches and outlets and programming TV’s.
  • Public Areas – plunging toilets, unclogging drains, repairing and/or adjusting all types of hardware, plumbing, electrical, HVAC equipment and cosmetic items.
  • Fire Alarm/Life Safety System – to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.  To have a working knowledge of fire sprinkler and emergency power systems.
  • Energy Conservation – to observe energy and utilities usage in the Resort and on the grounds.  To look for ways to conserve energy and report any ideas to the Engineering Management.
  • Tools – to clean, lubricate, protect and otherwise maintain all tools and equipment in the resort.  To see that all tools used are returned to the shop and secured in proper storage area.  To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
  • Emergencies – to be available for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the building and its systems during the emergency.  To act as quickly and responsibly as possible to return the building to its normal operating status.  To inform Engineering Management of any such emergencies.
  • Accident Prevention and Safety – to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others.  To continuously look for conditions which may endanger associates or guests of the resort and to take immediate action to correct any hazardous conditions found.
  • Records – to read, log, track and interpret readings from meters, gauges and other measuring units.  To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
  • Departmental Duties – to clean all engineering areas as directed by Engineering Management.  To work in a neat and efficient manner, keeping work areas clean and well organized.  To serve as otherwise directed or needed to help maintain the effective and efficient operation of the resort.  This assignment shall be at the discretion of Engineering Management or the resort Manager.
  • General – Complete all work assigned in a safe and professional manner.  Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order.  Follow up on any items that may be on back order.  Keep supervisor updated on assignments.  Provide training and technical advice to other engineers as needed or requested.

Steward

Position: Steward
Department: Stewarding
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To clean, transport and store all china, glassware and silverware.  Maintain cleanliness in all kitchen areas and back dock.

Key Responsibilities:

  • Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area.
  • Break down trays, set up dish machine, wash dishware, and sort and store all clean china, glass and silver using proper procedures.
  • Empty trashcans and wash inside and outside.
  • Thoroughly clean dock area and dumpster.
  • Break down dish machine and clean inside and outside.
  • Clean all breakdown tables.
  • Clean tile walls and baseboards.
  • Clean freight /service elevator.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Banquet Houseman

Position: Banquet Houseman
Department: Banquets
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Banquet Housemen are responsible for the execution of proper set-up of a banquet function, breakdown and resets, with minimal supervision.  Banquet Housemen may be called on to perform other banquet duties as needed.

Key Responsibilities:

  • Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference and are clean after every function
  • Knowledge of various types of equipment and set up styles used in meeting rooms
  • Must have understanding on how to read and execute a BEO form
  • Respond to guest needs as requested
  • May be asked to perform other banquet duties as needed
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas
  • Pre-shifts with fellow staff and supervisor for every function
  • Daily exchange of information is imperative between the Banquet Captain and Manager, as well as line level associates.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Banquet Bartender

Position: Banquet Bartender
Department: Banquets
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

The Banquet Bartender’s primary function is to mix and serve alcoholic beverages, in accordance to the law.  For each event detailed on a BEO, it is the responsibility of the Banquet Bartender to requisite liquor and supplies.  Bartenders may be called on to perform other banquet duties as needed.

Key Responsibilities:

  • Possess specific knowledge of house wines, beer and liquor selections, up selling where applicable; possess thorough menu knowledge.
  • Taking a guest order you are required to perform direct communication with the client; along with proper service execution
  • Adhere to strict drink recipe portion, in regards to law and sanitation.
  • Requisition liquor and supplies needed for an event; par list must be kept.
  • Daily exchange of information is imperative between the Banquet Captain as well as line level associates.
  • Pre-shifts with fellow staff and management for every function.
  • Complete daily shift operation report.
  • Arrange bar with supplies and condiments to specifications.
  • Arrange bottles and glasses to specification.
  • Execution of steps of service and company standards.
  • Proper treatment and storage of food/company equipment.
  • May be asked to perform other banquet duties as needed.

Laundry Attendant

Position: Laundry Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

This position assists in the daily operations of the Laundry consisting of processing of all linen for the Hotel and the Resort.

Key Responsibilities:

  • Know and perform all stages of linen processing.
  • Assist in maintaining inventory controls.
  • Inspect articles to determine methods of specific cleaning requirements.
  • Inspect finished laundered articles to ensure conformance to standards.
  • Observe operation of machines and equipment to detect possible malfunctions.
  • Report any observations of issues with equipment to Supervisor ASAP.
  • Follow directions.
  • Work productively, stay busy, minimal socializing.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Room Attendant

Position: Room Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

The Room Attendant is responsible for maintaining the overall cleanliness of the Resort/Hotel.  This person is to be hands on with the day to day operations of the Housekeeping Department.

Key Responsibilities:

  • Follow directions of Housekeeping Supervisor/Crew Leader/QA.
  • Maintain confidentiality.
  • Cleaning of facilities following standard operating procedures.
  • Communicating problems and needs to Housekeeping Supervisor.
  • Maintaining equipment.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Gardener

Position: Gardener
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

A Gardner performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operates small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally works in an environment involving larger equipment like tractors, loaders and deck mowers.  A Gardner will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Abide by and follow all local ordinances, city, county, state and federal laws.
  • Be a “team player” and “team builder.”
  • Install and repair paths and walkways.
  • Assist with repairs to irrigation and drainage systems.
  • Assist in project work – including grading a soil base and laying sod.
  • Perform other duties and assignments to assist other departments or as directed by their supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Groundskeeper

Position: Groundskeeper
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

A Groundskeeper is the introductory level Grounds position and performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operate small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally work in an environment involving larger equipment like tractors, loaders and deck mowers.  A Groundskeeper will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Must posses a keen eye for detail and an ability to work with the supervisory staff.
  • Safely operate mowers, hedge trimmers, string trimmers, edgers, chain saws and small hand tools in performing job assignments.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Participate in landscape projects such as trimming shrubs, plants, and trees; installing plant materials; mulching; overseeding; greenhouse maintenance and seasonal activities, and any miscellaneous landscape related tasks identified by supervisory staff.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Mechanic

Position: Mechanic
Department: Agronomy
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 to 5 years experience

Job Description:

The Mechanic is a support position for the Golf Course and Grounds operational staffs and must work closely with the Agronomists and Grounds supervisory staff to meet their needs.  The Mechanic works closely with and/or independently of the Assistant Mechanic in the repair and maintenance of various gasoline and diesel powered golf course and grounds maintenance equipment. The Mechanic also helps to maintain a clean service area, maintenance building, preventive maintenance program and places safety procedures as a top priority.

Key Responsibilities:

  • Communicates any needs or problems relating to maintenance or repair of the equipment with the Agronomy Equipment Manager.
  • Inspect diagnose, adjust and repair mechanical defects/failures in various pieces golf course maintenance equipment on a regular basis.
  • Prioritize equipment repair and maintenance work.
  • Set up and modify equipment as needed.
  • Repair and adjust engines and cutting mechanisms on heavy or light mowing equipment.
  • Keep maintenance equipment serviced and inspected and perform related tasks as required.
  • Assist in maintaining an efficient inventory of high use parts, supplies, tires, hoses, filters, batteries, belts, fuels and lubricants required to maintain and operate the equipment.
  • Keep accurate and complete records of work orders, repairs and preventive maintenance performed, including labor hours, parts and supplies used.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Yacht Club Cook

Position: Yacht Club Cook
Department: Food and Beverage
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station in the prep kitchen.  Prepares the complete line of lunch and/or dinner set up and establishes an adequate par for the set up.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Zumba Fitness Instructor

Position: Zumba Fitness Instructor
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 years experience

Job Description:

A Zumba Fitness Instructor is certified to lead classes, perform Personal Training sessions and private classes for members and guests. Must be knowledgeable of all fitness offerings at the spa and fitness center, hold current certifications and have previous experience. They must have exceptional knowledge of fitness and exercise, exercise safety, and nutrition. They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guest in the area of health and exercise including selling packages and individual sessions.

Must be certified and have the ability to teach Zumba.

Key Responsibilities:

  • Ensure that all HSBR standards are upheld in all fitness areas.
  • Be on time for your shift, prompt with each appointment and perform sessions with total focus on safety, attention and timeliness.
  • Provide consistent professional fitness class and personal training sessions in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and maintain fitness equipment.
  • Maintain a clean, well-organized and stocked fitness area.
  • Have complete knowledge and understanding of all fitness offerings while educating and training guests in these areas.
  • Communicate to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guest ensuring complete guest satisfaction.
  • Possess the ability to work without direct supervision.
  • Actively promote the spa & fitness center, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Regularly attend, participate in and support training and staff meetings for spa and fitness.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of fitness operation as requested

Spa Attendant

Position: Spa Attendant
Department: Spa
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Spa and Fitness Center.  During times of high occupancy and heavy traffic this associate must be able to keep up with all areas and quietly and discretely as possible so as not to disturb any guests or members.

Key Responsibilities:

  • To  clean and maintain spa and fitness areas.
  • Provide friendly, efficient and accurate service.
  • Maintain a high Horseshoe Bay Resort standard guest experience in all spa and fitness areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members, and guests.
  • Work cooperatively with other departments.
  • Help with supply / inventory control.

Hair Stylist (On Call)

Position: Hair Stylist (On Call)
Department:
Status: On Call
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The Hair Stylist performs professional salon services. They must possess a thorough knowledge of the hair, including a basic knowledge of coloring and hair cutting techniques.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional hair treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guest’s questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

Nail Technician

Position: Nail Technician
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The nail technician performs professional nail, hand and foot treatments.  They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish.  They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

Registered Massage Therapist

Position: Registered Massage Therapist
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The Massage therapist administers professional massage and body treatments to our guests.  They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean, and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Handle guests’ questions and concerns professionally and courteously
  • Provide accurate, appropriate, and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Greenskeeper

Position: Greenskeeper
Department: ​Agronomy
Status: 5 days per week and weekend assignments as scheduled
Career Level: Entry Level
Education Required:
Relevant Work Experience:

Job Description:

The Greenskeeper position is the introductory level golf course position and performs routine manual labor involved in golf course maintenance, does semi-skilled grounds construction and maintenance, operates small hand-powered equipment, rakes and shovels sand bunkers, may be assigned responsibility for the care and maintenance of several designated holes on the golf course and does related work as assigned.

Key Responsibilities:

  • Operates mowers and string trimmers in mowing and trimming greens, aprons, tees, around trees, fence lines, banks and hillsides; edges cart paths; edges, rakes and maintains sand bunkers.
  • Maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; and cleans flower beds.
  • Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failure to the mechanic or supervisor immediately.
  • Returns all equipment used by them to the designated location at the maintenance facility and cleans the maintenance areas.
  • Helps in project work; assists in the construction of new greens, tees and fairways, grades and prepares soil base, lays sod and seeds tees, greens and fairways.
  • May be asked to operate mowers or other light equipment.
  • Performs other duties as directed by his/her supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months.