Open Positions

Current Positions AvailableDownload Job Application
Below is a list of the positions we are currently accepting applications for. You can review the details of each position by clicking on the relevant listing.

Please submit applications either via email to jsanders@hsbresort.com or via fax to 830.598.8920.

Hotel In-Room Dining Server

Position: Hotel In-Room Dining Server
Department: Lantana Dining Room
Status: Full Time
Career Level: Entry Level - Must be 18 years of age
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Prompt and courteous delivery of all room service orders, maintains positive room service image through all areas of guest contact and through cleanliness of work areas.

 

Key Responsibilities:

  • Develop a complete knowledge of menus, use records, dish and glassware service and utilize that knowledge in the service of the guest.
  • Promote and practice aggressive hospitality.
  • Utilize suggestive selling techniques.
  • Learn and correctly use the Point of Sale equipment and follow procedures.
  • Complete all daily and weekly assigned side work.
  • Participate in daily line-up and menu classes.
  • Attend monthly and training meetings.
  • Practice and actively participate in team work.
  • Check corridors for trays when returning from delivering orders.
  • Clean and breakdown trays in dish area, watching for un-used and clean condiments, salt, pepper, and sugar and return them to room service area.
  • Insure oncoming shift has adequate supply of silverware, trays, napkins, condiments, sugar, salt and pepper, etc.
  • Legible writing.
  • Neat appearance, able to meet standards of appearance.
  • Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
  • Outgoing personality.
  • Honesty and integrity.
  • Good physical health.
  • Ability to work well with others.
  • Organized, efficient and a fast worker
  • NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be project at all times.

National Sales Manager

Position: National Sales Manager
Department: Group Sales
Status: Full Time
Career Level: Experienced
Education Required: College Degree, preferable in the Hospitality field
Relevant Work Experience:

Job Description:

Key Responsibilities:

Assistant Director of Sales

Position: Assistant Director of Sales
Department: Group Sales
Status: Full Time
Career Level: Experienced
Education Required: A four year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management
Relevant Work Experience: Five or more years’ experience in hotels/resorts sales and marketing, guest services or related professional area.

Job Description:

The ADOGS is responsible for the development, selling, and maintenance of association and corporate group sales accounts.  This position also manages and is responsible for the group sales managers’ performance towards achieving their annual room night & revenue goals. This position carries a room night & revenue target that is equal to or larger than the group sales individual manager.  The ADOGS, as a co-leader with the Chief Sales Officer (CSO), is responsible for meeting the resort group actualized budget.

Key Responsibilities:

  • Leads the strategy of their own industry vertical based on annual room night and revenue target.  This includes identifying potential group business, negotiating room nights and rate, and closing the deal with a signed contract.
  • Participates in community wide events, industry related professional organizations, attends trade shows and conducts sales trips.  Maintains active plans and actions that are successfully leading to incremental business for the resort.
  • Completes weekly sales reports and other departmental reports as designated.
  • Reviews all Group Seller weekly activities and guides them in account development strategies – this position will split the reporting responsibility with the CSO.
  • Ensures that all Group Sellers have a current 30-60-90 day Sales Action Plans. This plan must be followed weekly and show trending and success as they move through each period.
  • Conducts weekly one-on-one’s with members of the Group Sales Team, implements an effective Sales Coaching program for all group sellers – apart from joining Group Sellers on joint sales calls.
  • Actively utilizes the Horseshoe Bay Resort “Best in Class” Account Executive Skill Builder.  Reviews ESS Scores with each associate and builds an action to work on areas of improvement.  This “coaching” information is compiled and brought to the weekly meeting with the CSO to review success and discuss solutions for any obstacles.
  • Helps Group Sellers to close complex leads.
  • Reviews Group turn down reports and all incoming lead sources such as Austin CVB, SFA, Starcite, Cvent to ensure that leads are followed up upon expediently and that turn downs do not occur without offering alternative dates and space.
  • Works with Event Management, other Sales Managers, and Revenue Manager to assure maximum utilization of facility.
  • Participates weekly in Horseshoe Bay Resort Sales Training Energizers.  The ADOGS must be current on all Horseshoe Bay Resort Sales Training Programs.
  • Participates in Horseshoe Bay Resort International Sales Training classes and is responsible for registering and ensuring all Group Sellers complete set curriculum as determined by home office.
  • Understands and works closely with Revenue Manager to insure target ceilings and rates are set and that pricing is associated – shares MAR rates and pricing ranges with the group sellers.
  • Assists the CSO in the month-end reporting, forecasting and the annual budget process, including the business/marketing plan and review for the sales department.
  • Develops and implements new/special market programs when needed.
  • Provides feedback to the CSO relating to guest comments, observations, rumors, industry news, etc.  Provides leadership and solutions to these trends, during the one-on-one weekly review.
  • Works with the Group Sales team to develop property specific group promotions that will be reviewed with the CSO and can be executed by the Marketing Team.
  • Prospects for new customers using multiple data and information sources. The ADOS will be expected to be the role model in running customer strategies, utilizing Knowland Group Readerboard information, leveraging Horseshoe Bay Resort relationships to proactively target and land 30% new business for the resort.
  • Assists the CSO in compiling group competition overview of marketing plan as well as monthly booking audits – has been to the competition and remains up to date on their condition and market positioning.
  • Conducts Gold Level on-site property tours.
  • Entertains clients on and off property, as necessary to land group business.
  • Assists with and completes special projects and assignments as designated by the CSO.

Remote Executive Account Manager

Position: Remote Executive Account Manager
Department: Group Sales
Status: Full Time
Career Level: Experienced
Education Required: High school diploma or GED; 4+ years’ experience in the hotel sales.
Relevant Work Experience: AT least 4 years

Job Description:

The Executive Account Manager is responsible for managing accounts with F.I.T (Frequent Individual Travel) production and generation of group convention business RFP’s to turn over to a Sales Manager to close.  The position is accountable for proactively soliciting and handling overnight group opportunities with significant revenue potential.  This individual works to develop, build and maintain long-term, value-based F.I.T & group customer relationships in order to achieve personal and team related revenue goals.  According to hotel need, the Executive Sales Manager is assigned a sales territory (which can be vertical or geographical) along with assigned key accounts.  An important part role is to ensure business is turned over properly and in a timely fashion for proper service delivery.  A key responsibility is to drive customer loyalty by delivering service excellence throughout each customer experience and to provide service to our customers in order to grow the account on behalf of Horseshoe Bay Resort.

Key Responsibilities:

  • Works collaboratively with Strategic Accounts and Market Sales, Convention Bureaus, Conventions Centers and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.
  • Works collaboratively with off-property sales channels (e.g., Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers, industry organizations and network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops and manages relationships with key stakeholders, both internal and external.
  • Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
  • Develops and implements an effective sales plan.
  • Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
  • Identifies, qualifies and solicits new accounts with a focus on increasing business.
  • Strives to achieve personal and hotel revenue goals.
  • Closes the best opportunities for the hotel based on market conditions and hotel needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Maintains and grows business of existing accounts.
  • Identifies and develops new markets.
  • Designs, develops and sells creative catered events.
  • Manages group or interpersonal conflicts effectively.
  • Maintains customer, account and opportunity data in SFA.
  • Uses sales resources and administrative/support staff.
  • Conducts site inspections.
  • Creates contracts as required.
  • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
  • Provides accurate, complete and effective turnover to Event Management.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest complaints.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
  • Executes and supports Customer Service Standards and Horseshoe Bay Resort’s Brand Standards.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Horseshoe Bay Resort.
  • Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Event Services/Catering Coordinator

Position: Event Services/Catering Coordinator
Department: Event Management/Catering
Status: Full Time
Career Level: Entry Level - Must be 18 years of age
Education Required: High School Diploma or GED
Relevant Work Experience: 1 - 2 years

Job Description:

Supports the Event Management/Sales Catering Team by performing administrative duties

Key Responsibilities:

  • Track and coordinate activities of the department with Catering Managers and Director of Sales
  • Track and coordinate Catering inquiries
  • Responsible for tracking and maintaining inventory of office supplies
  • Attend weekly department and BEO meetings to discuss upcoming programs with Department Heads and other HSB Resort staff.
  • Lead clients through all aspects of event planning resulting in a complete, detailed program.
  • Perform tasks as requested by Catering Sales Managers (amenity forms, pre-con packets, walking BEO changes, etc).
  • Perform mail-out duties such as thank you letters, comment letters, re-booking, reminders, etc.
  • Run Delphi reports and act as system specialist for Catering Department.
  • Proof all typing projects for accuracy of spelling and grammar before issuing.
  • Complete assignments as needed for Catering Manager
  • Maintain filing system.
  • Provide phone coverage for Catering Managers
  • Distribute weekly schedule.
  • Assist with set-up and tear down of selected events

P.R.T. (Perfect Room Team) Engineer

Position: P.R.T. (Perfect Room Team) Engineer
Department: Engineering
Status: Full time
Career Level: Skills must be in place. Experience in a hotel setting - entry.
Education Required: High School Diploma with emphasis on the technical trades
Relevant Work Experience: Skillset must be established.

Job Description:

A Perfect Room Team Associate is to perform preventative maintenance on all Guest Rooms, finding what are not perfect and correcting it before room is ever rented.

**Must have a valid, Texas Drivers License**

 

Key Responsibilities:

  • Perform routine preventative maintenance and repair of all electrical, plumbing, and mechanical equipment in the guestrooms,
  • Perform specific maintenance repairs or new construction as assigned by supervisor or on service requests.
  • Perform routine and preventative maintenance for carpentry and painting.
  • Perform general deep clean procedures for guestroom.  Polish furniture, change bedding, scrub flooring, wash windows.
  • To proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner.
  • Complies with the latest insurance, local, county, state, and federal government codes, laws and requirements.
  • Determine defects, troubleshoot malfunctions, and take necessary corrective action and record same following specific departmental procedures.
  • Document all work performed, parts needed and parts used on service requests.
  • Work in a two-person team with Perfect Room Team partner.
  • The team will be required to attend all training course provided.  The team should actively seek training to hone their skills and better the team.  Skill assessments will be monitored for advancement.

Irrigation Technician

Position: Irrigation Technician
Department: Landscape
Status: Full Time
Career Level: Experienced
Education Required: • High School diploma or equivalent General Education Degree (GED) is required. • College degree preferred.
Relevant Work Experience: • A minimum of one-year experience in grounds maintenance or irrigation installation, maintenance and repair is required.

Job Description:

The Irrigation Technician is responsible for the programming, operation, inspection, maintenance and repair of the irrigation and drainage systems as directed. In addition, the Irrigation Technician must also be able to perform all the requirements of the Greenskeeper or Groundskeeper and Equipment Operator positions as assigned and directed by the supervisor.

Key Responsibilities:

  • Because of the fluctuating demands of the Resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Be involved in the application of irrigation to all irrigated areas as directed.
  • Hand-water or operate irrigation heads in dry areas needing additional water as necessary.
  • Advise supervisor of irrigation stations requiring time adjustments to maintain proper soil moisture.
  • Inspect the irrigation system daily for proper operation.
  • Repair all pipes, fittings, valves, wires, controllers and heads as needed.
  • Maintain parts and material inventory and submit purchase requests to the supervisor.
  • Perform all preventive maintenance on the irrigation and drainage systems.
  • Install additional irrigation or drainage as directed by the supervisor.
  • Report all malfunctions or failures to the supervisor immediately.
  • Clean and return all equipment and materials to their designated area upon completion of assignment on a daily basis.
  • Clean and maintain irrigation storage areas.
  • Assist in orientation and training of the Foreman on the operation and layout of the irrigation system including isolation valves, controllers, programming, piping, fittings, sprinkler heads, repairs, preventive maintenance, water transfer systems, water quality ponds, etc.

Pool Engineer on Duty

Position: Pool Engineer on Duty
Department: Engineering
Status: Experienced
Career Level:
Education Required: • High School Certificate with emphasis in Technical Trades
Relevant Work Experience:

Job Description:

Perform maintenance and repairs to Pool and Jacuzzi’s by keeping the chemical’s levels are correctly maintained and water clarity.

Key Responsibilities:

  • Swimming Pools – Ensure the safe and efficient operation of the swimming pools and Jacuzzi’s. Perform maintenance and repairs to pool and Jacuzzi’s by keeping the chemical’s levels are correctly maintained, Water clarity is maintained.  Pools are vacuumed on a regular schedule and back wash; Pump Room is serviced and maintained such as Pumps, Filters and controllers. Safety Issues are identified and addressed including facility appearance and cleanliness is maintained.

Storing and Handling Swimming Pool Chemicals –

Store chemicals in a cool, dry, safe place out of direct sunlight

Store chemicals in their original containers

Keep containers tightly closed when you are not using them

Store liquids below powders and solids

Wear protective gear, such as goggles, apron and suitable footwear

After handling any chemicals, wash your hands thoroughly under running water for a couple minutes, not excluding all other safety related items and Systems.

You must maintain pool and Jacuzzi logs in all shifts daily.

  • Fire Alarm/Life Safety System – to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.  To have a working knowledge of fire sprinkler and emergency power systems.
  • Energy Conservation – to observe energy and utilities usage in the Resort and on the grounds.  To look for ways to conserve energy and report any ideas to the Engineering Management.
  • Tools – to clean, lubricate, protect and otherwise maintain all tools and equipment in the resort.  To see that all tools used are returned to the shop and secured in proper storage area.  To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
  • Emergencies – to be available for any emergencies and act in an engineering capacity to protect our guest and associates, and preserve the building and its systems during the emergency.  To act as quickly and responsibly as possible to return the building to its normal operating status.  To inform Engineering Management of any such emergencies.
  • Accident Prevention and Safety – to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others.  To continuously look for conditions which may endanger associates or guests of the resort and to take immediate action to correct any hazardous conditions found.
  • Records – to read, log, track and interpret readings from meters, gauges and other measuring units.  To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
  • Departmental Duties – to clean all engineering areas as directed by Engineering Management.  To work in a neat and efficient manner, keeping work areas clean and well organized.  To serve as otherwise directed or needed to help maintain the effective and efficient operation of the resort.  This assignment shall be at the discretion of Engineering Management or the resort Manager.
  • General – Complete all work assigned in a safe and professional manner.  Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order.  Follow up on any items that may be on back order.  Keep supervisor updated on assignments.  Provide training and technical advice to other engineers as needed or requested.

HVAC Engineer on Duty

Position: HVAC Engineer on Duty
Department: Engineering
Status: Full Time
Career Level: Experienced
Education Required: EPA Universal Certified;• High School Certificate with emphasis in Technical Trades.
Relevant Work Experience:

Job Description:

Horseshoe Bay Resort is seeking an HVAC Technician who is EPA Universal Certified and able to assist Guest in the guest rooms, and internal customers’ needs throughout the Resort. Able to handle day-to day work load challenges confidently and able to adjust to multiple demands, shifting priorities and evaluating critical guest rooms and Resort amenities issues and make logical decisions to solve problems.

Key Responsibilities:

  • This position requires the HVAC Technician to be EPA Universal Certified. The Technician must proficient and have above average skills the following categories: HVAC, Electrical, Mechanical, Plumbing, Pneumatic/Electronic Systems & Controls, Carpentry, Kitchen Equipment, Vehicles, Energy Conservation or General Building Operations.
  • To keep all equipment in good repair with a minimum of downtime by providing day to day maintenance of the Resort, under the direction of Engineering Management.
  • To continually support and improve engineering services that effectively address problems affecting both guests and associates.
  • To participate in training and instruct other members of the staff by passing along knowledge and skills to assist them in their development and the advancement of your own.
  • To be an independent mechanic, able to analyze problems and to formulate plans to get work done quickly including procurement of materials, parts, etc., and necessary scheduling arrangements with a high degree of quality.
  • Language Skills: Ability to read and interpret documents such as safety rules and information (i.e., Lockout Tagout, MSDS). Ability to write routine reports, keep logs and correspondence.
  • Horseshoe Bay Resort functions 7 days a week, 24 hours a day. All associates must realize it may be necessary to move from their accustomed shifts as business demands. In addition, it is understood that business determines the amount of hours to be worked, and some weeks may be scheduled at less than 40 hours, while other weeks are more than 40 hours.

Banquet Server

Position: Banquet Server
Department: Banquets
Status: Part-time
Career Level: Entry level
Education Required: High School Diploma or G.E.D equivalent preferred, but not required
Relevant Work Experience: At least 6 months

Job Description:

Banquet Servers are responsible for the execution of proper service of a banquet function, breakdown and resets.

Key Responsibilities:

  • Take and execute direction from Banquet Captains
  • Pre-shifts with Banquet Captain and Banquet Servers for every function
  • Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference
  • Demonstrate knowledge of all banquet set-up procedures
  • Must have understanding on how to read and execute a BEO form
  • Make sure all meeting rooms are set accordingly to BEO’s and are clean and tidy at all times.
  • Execution of steps of service and company standards
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas, for organization and cleanliness

Front Desk Supervisor

Position: Front Desk Supervisor
Department: Front Office
Status: Full-Time
Career Level: Experienced
Education Required: High School Diploma or G.E.D equivalent
Relevant Work Experience:

Job Description:

This position will supervise the front desk, always striving towards total guest satisfaction.  Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations.  Ensure that front desk operations are working in a professional manner at all times.

Key Responsibilities:

  • Responsible for the efficient and professional running of the front desk, including relationships with other departments.
  • Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
  • Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
  • Be prepared to perform all front desk functions, including AYS, Concierge and guest relations.
  • Lead by example: Provide a gracious and aggressive hospitality towards all customers.  Be highly familiar and adhere to all policies, procedures and standard.
  • Assist all associates with questions and problems which might occur.
  • During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers.
  • Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
  • Act empowered and empower your associates to provide excellent service.
  • Be a problem seeker and solver.
  • Ensure that work is area is always clean, neat and organized.
  • Plan meetings on a monthly basis and conduct them.
  • Constantly audit all desk work for accuracy and consistency.  Coach and counsel staff when appropriate.
  • Ensure that all supplies are well maintained.
  • Bank out cashiers at the end of each shift.
  • Review discrepant rooms regularly
  • Ensure that all VIP guests are identified, recognized, pre-blocked and special treatment is brought to the room.
  • Determine weekly schedule, adjust according to business demands.
  • Review the credit report and take the appropriate action to resolve all problems.
  • Ensure that O-status and H-status do not carry any unusual outstanding balances.
  • Complete work or special projects as assigned and make sure to meet due dates.
  • Work together with staff on the same level, train and retrain on aggressive hospitality skills, technical skills and communication skills.
  • Know how to hire, train and develop staff.
  • Have knowledge about sales strategy, packages, promotions, discounts and know how to handle these and how they relate to other departments.
  • Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
  • Be able to work according to a budget, keep constant eye on staffing level and control costs as much as you can.
  • Use your PMS password with discretion; always log off terminal when not working.  Control that all associates are also doing that.
  • Maintain safety by adhering to safety policies; be responsible to report all accidents immediately.  Support all safety programs.  Ensure that proper safety instructions are given before operating any equipment.

Assistant Aviculturist

Position: Assistant Aviculturist
Department:
Status: Part-Time
Career Level: Experienced
Education Required:
Relevant Work Experience:

Job Description:

Raise, keep and care for exotic birds living at the Resort.  Prepare and present educational sessions on the birds to Resort guests.

Key Responsibilities:

  • Responsible for all aspects of bird care including, but not limited to, physical and emotional stability of birds.
  • Monitor health of birds and determine medical care needs to include veterinary services.
  • Administer medication as needed.
  • Maintain clean storage and display environments, identifying and eliminating hazards or harmful substances.
  • Feed and water all birds daily maintaining appropriate dietary needs.
  • Order feed and supplies as needed.
  • Transport birds to and from display locations.
  • Rotate display locations.
  • Provide toys to keep the birds occupied and engage mental stimulation.
  • Train birds in speech and tricks, demonstrating their intelligence.
  • Develop educational, hands-on program for public presentation (Bird Talk).
  • Coordinate with Event Management and Marketing associates and other staff for display and use of birds.

Esthetician (On Call)

Position: Esthetician (On Call)
Department: Spa
Status: On Call
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The Esthetician administers professional facials and waxing services to our guests.  They must posses a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, posses excellent cleanliness and sanitation skills and be willing to train in our spa’s specific facial treatment offerings.  They must posses excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests.  They must hold and maintain a current state license.

Key Responsibilities:

 

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Ensure appropriate time allotted for the service.
  • Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Lantana Server

Position: Lantana Server
Department: Lantana
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

To greet and serve the guest in accordance with Horseshoe Bay Resort standards of beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and co-workers. Take pride in all facets of service, to include quality, appearance, cleanliness, for self and the dining room.

Key Responsibilities:

  • Follow all Horseshoe Bay Resort policies and procedures.
  • Comply with the “clean as you go” policy.
  • Report to work on time and in proper uniform.
  • Report to work complying with all appearance standards.
  • Be aware of work schedule.
  • Follow associate meal schedule.
  • Work as a TEAM.
  • Follow safety procedures and policies to ensure a safe working environment.
  • Honor all work-related requests made by a manager or supervisor, which may or may not be outside normal duties, to ensure guest satisfaction.
  • Check out with immediate supervisor before leaving the work area.
  • Check station assigned, prior to opening, for cleanliness of tables and chairs, proper setup of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware.
  • Have necessary equipment to work with: tray, pen, bus towel, corkscrew, etc.
  • Do all necessary opening and closing side work, as per side work schedule.
  • Be aware of daily specials, soups, drinks and “86″ items.
  • Be knowledgeable of all menu items, their garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way. Know the use records.
  • Be able to handle station assigned to you. Remain on your station, unless serving a guest.
  • Be able to operate the point of sale equipment. No voids without supervisor’s written approval.
  • Follow procedures and policies for self-cashiering, to include responsibility for explaining over/short discrepancies, where applicable.
  • Follow procedures to take guest’s order; write legibly on check, order and pick up food as applicable.

Know proper beverage, liquor and wine service.

Lantana Host/Hostess

Position: Lantana Host/Hostess
Department: Lantana
Status: Part-time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To greet and seat guests in the restaurant using all the techniques and steps outlined in the service standards of Marriott hotels. To ensure that each guest is greeted with warm, friendly enthusiasm and seated at his/her table in the fastest possible time. To set the tone of aggressive hospitality that will continue all through the restaurant, during the entire meal period. To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in a manner that is fair to all servers. To seat guest in a manner that every guest will receive the fastest and the most courteous service at all times.

Key Responsibilities:

  • Report to work in proper uniform and in accordance with the grooming standards required of all Marriott associates.
  • Follow all departmental rules and regulations, such as calls for coming in, red sticker policy, requesting time off, etc.
  • Comply with Marriott’s “clean as you go” policy.
  • Before leaving your work area, always check with your supervisor.
  • Follow host/ess opening and closing checklist thoroughly.
  • Maintain guest flow charts to track number of guests to each station and to track volume per hour.
  • Ensure that the entrance to the restaurant has someone there to greet guests at all times.
  • Ensure that the front of the restaurant is spotless at all times.
  • Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
  • Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
  • Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
  • Pitch in and help in service, whenever the need arises.
  • Have an excellent knowledge about the city and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.
  • Have an excellent knowledge about the wines and different items on the menu in order to be able to help guests, answer questions and offer suggestions.
  • Be thorough about the knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
  • Effectively check out all servers as they finish their shifts to make sure that all of the following are completed:
  • All tables completely set-up, check salt and pepper, sugar, etc.
  • All side work assigned is completed.
  • All carpeted areas in the station are clean and neatly swept.
  • All check issues are recounted and closed at the register or returned.
  • Check all associates for proper name tags, shoes, clean and proper uniforms, appearance.
  • Communicate all necessary information to incoming host/ess and supervisor and write down all messages in the host/ess communication log.
  • Conduct menu class and taste panels in conjunction with the supervisor/manager and the kitchen.
  • Relieve cashiers for their breaks.
  • Supervise service in the lounge as assigned by management.

Pastry Cook

Position: Pastry Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 4 years experience

Job Description:

Exhibits baking and decorating talents by personally performing tasks in preparing quality and consistent pastries for all areas.  Able to follow standard recipes and daily production. Must ensure sanitation and food standards are achieved

Key Responsibilities:

  • Knowledgeable on the fundamentals of pastry techniques and excellent plate presentations.
  • Ensure pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
  • Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
  • Sets a positive example for guest relations.
  • Establishes and maintains open, collaborative relationships with associates.
  • Trains associates in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
  • Ensure we are properly working with supplies and manage inventories according to budget.
  • Strives to improve service performance.

Front Desk Agent

Position: Front Desk Agent
Department: Front Desk
Status: Part-time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by adhering to guidelines and procedures.

Key Responsibilities:

  • Responsible for the efficient and professional running of the front desk, including relationships with other departments.
  • Report to work on time, in proper and clean uniform, including name tag.
  • Handle all cash duties according to hotel policies, procedures internal rules and standards.  Conform to cash handling procedures at all times.
  • Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
  • Get a daily briefing about events to effectively deal with all foreseen situations on a daily basis.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
  • Operate MARSHA and PMS, take some day reservations and know how to enter a reservation in MARSHA.
  • Perform guest registration and room assignment and accommodate special requests of all customers.
  • Be knowledgeable about the Marriott Rewards program.
  • Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings.)  Know how to handle safe deposit boxes.
  • Handle mail and messages properly and on a confidential basis.
  • Ensure the cleanliness of the front desk and back office area at all times.  Utilize spare time for cleaning.  Keep computer equipment clean at all times.
  • Assist all guests in problems and questions as required.  Ensure that all guest problems are resolved.
  • Assist fellow associates in their jobs to ensure that all jobs are done on time.
  • Use your PMS password with discretion; log off the terminal when leaving the area.
  • Ensure proper credit when checking out guests and provide the guests with a 0 balance invoice.
  • Handle late charges according to the procedure.
  • Bank out at the end of the shift by following procedures strictly.
  • Report any unusual occurrences or requests to the manager.
  • At all times, strive to represent Horseshoe Bay Resort in the most professional manner.
  • Stand alert at all times, greet guests immediately and offer assistance before the Guest needs to ask.  Focus you total attention to the customers.
  • Be familiar with the AM, PM and Graveyard shift daily checklists to ensure smooth daily operations.
  • Maintain safety by adhering to safety policies; be responsible to report all accidents immediately.  Support all safety programs.  Ensure that proper safety instructions are given before operating any equipment.

Steward

Position: Steward
Department: Stewarding
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

To clean, transport and store all china, glassware and silverware.  Maintain cleanliness in all kitchen areas and back dock.

Key Responsibilities:

  • Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area.
  • Break down trays, set up dish machine, wash dishware, and sort and store all clean china, glass and silver using proper procedures.
  • Empty trashcans and wash inside and outside.
  • Thoroughly clean dock area and dumpster.
  • Break down dish machine and clean inside and outside.
  • Clean all breakdown tables.
  • Clean tile walls and baseboards.
  • Clean freight /service elevator.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Banquet Houseman

Position: Banquet Houseman
Department: Banquets
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: -

Job Description:

Banquet Housemen are responsible for the execution of proper set-up of a banquet function, breakdown and resets, with minimal supervision.  Banquet Housemen may be called on to perform other banquet duties as needed.

Key Responsibilities:

  • Responsible for the setting up of the function rooms, coffee breaks, buffets and bars as needed using a BEO as reference and are clean after every function
  • Knowledge of various types of equipment and set up styles used in meeting rooms
  • Must have understanding on how to read and execute a BEO form
  • Respond to guest needs as requested
  • May be asked to perform other banquet duties as needed
  • Daily inspection of banquet hallways, meeting rooms, store rooms and public areas
  • Pre-shifts with fellow staff and supervisor for every function
  • Daily exchange of information is imperative between the Banquet Captain and Manager, as well as line level associates.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Banquet Bartender

Position: Banquet Bartender
Department: Banquets
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

The Banquet Bartender’s primary function is to mix and serve alcoholic beverages, in accordance to the law.  For each event detailed on a BEO, it is the responsibility of the Banquet Bartender to requisite liquor and supplies.  Bartenders may be called on to perform other banquet duties as needed.

Key Responsibilities:

  • Possess specific knowledge of house wines, beer and liquor selections, up selling where applicable; possess thorough menu knowledge.
  • Taking a guest order you are required to perform direct communication with the client; along with proper service execution
  • Adhere to strict drink recipe portion, in regards to law and sanitation.
  • Requisition liquor and supplies needed for an event; par list must be kept.
  • Daily exchange of information is imperative between the Banquet Captain as well as line level associates.
  • Pre-shifts with fellow staff and management for every function.
  • Complete daily shift operation report.
  • Arrange bar with supplies and condiments to specifications.
  • Arrange bottles and glasses to specification.
  • Execution of steps of service and company standards.
  • Proper treatment and storage of food/company equipment.
  • May be asked to perform other banquet duties as needed.

Cap Rock Cook

Position: Cap Rock Cook
Department: Food and Beverage
Status: Full Time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

Responsible for safe, exceptionable food. Responsible for all H.A.C.C.P. forms to be completed each day.  Represent the food production on a daily basis.  Effectively operates the cook’s station.  Ensure that all food is ready on time.  Maintain food quality and service in accordance with standardized company recipes and procedures.

Key Responsibilities:

  • Pulls all food needed for daily production from walk-in cooler and utilizes all leftovers as per standard operating procedures and with direction from supervisor.
  • Checks the daily use records with supervisor to makes sure that estimates are filled in correctly and production is following these estimates as closely as possible.
  • “Bring up” complete restaurant menu
  • Remain in kitchen area at all times and in the event of the completion of the work for the day, plan for the next day.
  • Maintains good housekeeping in the entire prep area, kitchen, walk-in freezers/coolers.
  • All foods under refrigeration must be properly identified, covered and dated.
  • Adheres to all company policies and departmental standard operating procedures.

Reservation Sales Coordinator

Position: Reservation Sales Coordinator
Department: Sales
Status: Part-time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

To be accountable for the following aspects of the Reservations Sales day to day operations. To convert incoming calls to definite reservations in a timely and professional manner.  Books all activities for all social member/guest reservations. This is in accordance with the direction and goals that are determined by the Director of Reservation Sales and the management of Horseshoe Bay Resort.

Key Responsibilities:

  • Because of the fluctuating demands of the Resort’s operation, it may be necessary that each Associate perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Associates are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.  All of which go to make up the essential functions of this job.
  • RepresentHorseshoeBay Resort in a professional manner to clients and potential clients at every opportunity.
  • Maintain proper lines of communication with all departments to ensure that all details are communicated.
  • Develop working knowledge of all departments, the Resort, and its amenities.
  • Develop working knowledge of the competition.
  • Properly convey rate and package information within approved limits to maximize and protect overall resort revenue yields.
  • Maintain a clean and organized workspace.
  • Responsible for answering all incoming inquiries and requests.
  • Responsible for booking all accommodations reservations
  • Essential and professional use of telephone service with use of proper telephone etiquette in regards to service industry.
  • Proper and precise tabulation of all reservation bookings and clerical needs thereof.
  • Take advanced activity reservations for all social member/guests. To include but not limited to golf, spa, dining, transportation and tennis.
  • Complete various correspondences when warranted.
  • Continuous training with the property management system and amenities reservations systems.
  • Maintain proper amenity reservation documents to ensure proper communication of amenity bookings and presentation of an accurate itinerary for each social member/guest.
  • Complete appropriate follow up phone calls to confirm amenity reservations.
  • Assist Group Reservation Coordinators with overflow work as deemed necessary.

Laundry Attendant

Position: Laundry Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

This position assists in the daily operations of the Laundry consisting of processing of all linen for the Hotel and the Resort.

Key Responsibilities:

  • Know and perform all stages of linen processing.
  • Assist in maintaining inventory controls.
  • Inspect articles to determine methods of specific cleaning requirements.
  • Inspect finished laundered articles to ensure conformance to standards.
  • Observe operation of machines and equipment to detect possible malfunctions.
  • Report any observations of issues with equipment to Supervisor ASAP.
  • Follow directions.
  • Work productively, stay busy, minimal socializing.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Room Attendant

Position: Room Attendant
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

The Room Attendant is responsible for maintaining the overall cleanliness of the Resort/Hotel.  This person is to be hands on with the day to day operations of the Housekeeping Department.

Key Responsibilities:

  • Follow directions of Housekeeping Supervisor/Crew Leader/QA.
  • Maintain confidentiality.
  • Cleaning of facilities following standard operating procedures.
  • Communicating problems and needs to Housekeeping Supervisor.
  • Maintaining equipment.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Hotel Houseman

Position: Hotel Houseman
Department: Housekeeping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

Ensure that Hotel Housekeepers are prepared with supplies and assistance throughout the day.  Maintain the cleanliness of the hotel hallways on each floor, associate hallway and laundry chute.

Key Responsibilities:

  • Keeping the entrances/hallways at guest elevators vacuumed and clean.
  • Responsible for keeping the credenzas’ in the hallways dusted and newspapers neatly stacked.
  • Cleaning vending areas
  • Maintaining store rooms well stocked, organized and cleaned.
  • Responsible for keeping landings cleaned, swept, and mopped.
  • Stripping spoiled linen from guest rooms upon checkout.
  • Notifying supervisor regarding the quantity of supplies.
  • Picking up trash and linen in hallways and discarding in the proper manner.
  • Responsible for keeping all guest room glassware and coffee mugs washed and stocked in closets.
  • Checking vacuum cleaners twice weekly and replace bags as needed.
  • Perform housekeeping duties if necessary.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Gardener

Position: Gardener
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

A Gardner performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operates small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally works in an environment involving larger equipment like tractors, loaders and deck mowers.  A Gardner will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Abide by and follow all local ordinances, city, county, state and federal laws.
  • Be a “team player” and “team builder.”
  • Install and repair paths and walkways.
  • Assist with repairs to irrigation and drainage systems.
  • Assist in project work – including grading a soil base and laying sod.
  • Perform other duties and assignments to assist other departments or as directed by their supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Groundskeeper

Position: Groundskeeper
Department: Landscaping
Status: Full Time
Career Level: Entry Level
Education Required: -
Relevant Work Experience: -

Job Description:

A Groundskeeper is the introductory level Grounds position and performs routine manual labor involved with grounds and landscape maintenance; semi-skilled grounds construction and maintenance work; operate small power equipment like blowers, edgers, string trimmers and rotary walk mowers; and occasionally work in an environment involving larger equipment like tractors, loaders and deck mowers.  A Groundskeeper will continually undergo and be exposed to training and development.

Key Responsibilities:

  • Because of the fluctuating demands of the resort’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.  Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
  • Must posses a keen eye for detail and an ability to work with the supervisory staff.
  • Safely operate mowers, hedge trimmers, string trimmers, edgers, chain saws and small hand tools in performing job assignments.
  • Edge along all curbs, sidewalks and hardscapes as directed by supervisory staff.
  • Walk-mow lawn areas and all areas as identified by supervisory staff.
  • Shovel sand, gravel and/or mulch as directed.
  • Hand remove weeds as directed by supervisor.
  • Operate a backpack or hand held blower for debris clean-up as prescribed by supervisor.
  • Pick-up, empty and remove debris and trash.
  • Participate in landscape projects such as trimming shrubs, plants, and trees; installing plant materials; mulching; overseeding; greenhouse maintenance and seasonal activities, and any miscellaneous landscape related tasks identified by supervisory staff.
  • Maintain fuel and fluid levels for all types of equipment used on a daily basis.
  • Report all equipment problems or failures to his/her supervisor or a mechanic immediately.
  • Refuel and clean all equipment upon completion of assignment on a daily basis.
  • Return all equipment to the designated area upon completion of the task.
  • Keep the equipment storage areas clean and orderly.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months before you can operate a moving vehicle.

Zumba Fitness Instructor

Position: Zumba Fitness Instructor
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: High School Diploma or GED
Relevant Work Experience: 2 years experience

Job Description:

A Zumba Fitness Instructor is certified to lead classes, perform Personal Training sessions and private classes for members and guests. Must be knowledgeable of all fitness offerings at the spa and fitness center, hold current certifications and have previous experience. They must have exceptional knowledge of fitness and exercise, exercise safety, and nutrition. They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guest in the area of health and exercise including selling packages and individual sessions.

Must be certified and have the ability to teach Zumba.

Key Responsibilities:

  • Ensure that all HSBR standards are upheld in all fitness areas.
  • Be on time for your shift, prompt with each appointment and perform sessions with total focus on safety, attention and timeliness.
  • Provide consistent professional fitness class and personal training sessions in accordance with spa protocols and accepted certification practices.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Properly care for equipment and maintain fitness equipment.
  • Maintain a clean, well-organized and stocked fitness area.
  • Have complete knowledge and understanding of all fitness offerings while educating and training guests in these areas.
  • Communicate to management any and all occurrences involving staff or guests in the spa or fitness area that require attention.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guest ensuring complete guest satisfaction.
  • Possess the ability to work without direct supervision.
  • Actively promote the spa & fitness center, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Regularly attend, participate in and support training and staff meetings for spa and fitness.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Assist in all areas of fitness operation as requested

Spa Attendant

Position: Spa Attendant
Department: Spa
Status: Full Time
Career Level: Entry Level
Education Required: High School Diploma or GED
Relevant Work Experience: 1 to 2 years

Job Description:

This position is responsible for maintaining the cleanliness of all public areas in the Spa and Fitness Center.  During times of high occupancy and heavy traffic this associate must be able to keep up with all areas and quietly and discretely as possible so as not to disturb any guests or members.

Key Responsibilities:

  • To  clean and maintain spa and fitness areas.
  • Provide friendly, efficient and accurate service.
  • Maintain a high Horseshoe Bay Resort standard guest experience in all spa and fitness areas.
  • Keep all restroom facilities well stocked with needed supplies.
  • Ensure safety practices and procedures are followed.  Be continually alert for the safety of associates, Members, and guests.
  • Work cooperatively with other departments.
  • Help with supply / inventory control.

Hair Stylist (On Call)

Position: Hair Stylist (On Call)
Department:
Status: On Call
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The Hair Stylist performs professional salon services. They must possess a thorough knowledge of the hair, including a basic knowledge of coloring and hair cutting techniques.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional hair treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guest’s questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

Nail Technician

Position: Nail Technician
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The nail technician performs professional nail, hand and foot treatments.  They must possess a thorough knowledge of the nails, including a basic knowledge of hand and foot massage techniques and a neat application of polish.  They must possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific nail service offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
  • Actively promote home care programs, meeting minimum retail sales goals.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work and properly clean and restock work area as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests’ questions and concerns professionally and courteously.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Possess ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.

Registered Massage Therapist

Position: Registered Massage Therapist
Department: Spa
Status: Part-time
Career Level: Experienced
Education Required: Current License Required
Relevant Work Experience: 2 years experience in a similar role

Job Description:

The Massage therapist administers professional massage and body treatments to our guests.  They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings.  They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guest including selling retail.

Key Responsibilities:

  • Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Effectively inform and educate our guests about specific wellness concerns.
  • Be flexible with the schedule, supporting the needs of the spa.
  • Properly care for equipment and use proper amounts of product to assist with cost controls.
  • Have complete knowledge and understanding of all services and products offered.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
  • Perform prep work, properly clean, and restock room as required.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
  • Handle guests’ questions and concerns professionally and courteously
  • Provide accurate, appropriate, and immediate responses to all requests by guests.
  • Possess the ability to work without direct supervision.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Greenskeeper

Position: Greenskeeper
Department: ​Agronomy
Status: 5 days per week and weekend assignments as scheduled
Career Level: Entry Level
Education Required:
Relevant Work Experience:

Job Description:

The Greenskeeper position is the introductory level golf course position and performs routine manual labor involved in golf course maintenance, does semi-skilled grounds construction and maintenance, operates small hand-powered equipment, rakes and shovels sand bunkers, may be assigned responsibility for the care and maintenance of several designated holes on the golf course and does related work as assigned.

Key Responsibilities:

  • Operates mowers and string trimmers in mowing and trimming greens, aprons, tees, around trees, fence lines, banks and hillsides; edges cart paths; edges, rakes and maintains sand bunkers.
  • Maintains ball washers; replaces tee towels and flags when needed; removes debris; sands and seeds tee and drop area divots; and cleans flower beds.
  • Maintains fuel and fluid levels for all types of equipment on a daily basis; reports equipment problems or failure to the mechanic or supervisor immediately.
  • Returns all equipment used by them to the designated location at the maintenance facility and cleans the maintenance areas.
  • Helps in project work; assists in the construction of new greens, tees and fairways, grades and prepares soil base, lays sod and seeds tees, greens and fairways.
  • May be asked to operate mowers or other light equipment.
  • Performs other duties as directed by his/her supervisor.
  • Texas law requires that if you have been diagnosed with epilepsy your doctor must certify that you have been seizure free for a period of six months.